Technical Support

2 months ago


Red Deer County, Canada Alltorque Control Systems Full time

**Overview**

**Responsibilities**:

- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware, sensors and loadcells
- Troubleshoot technical issues related to Alltorque products
- Training of new customers
- Collaborate with IT team members to resolve technical problems
- Assist Quality Assurance with any documentation required on Service/Training calls
- Aid in the introduction of new products and provide support for existing products
- Aid in the development of new marketing materials and customer support documentation

**Experience**:

- Proven experience in technical support or a related field
- Knowledge of operating systems including MacOS and Windows
- Strong background in technical support and troubleshooting

Pay: $70,000.00-$80,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- Vision care

Work Location: Hybrid remote in Red Deer County, AB

Expected start date: 2024-10-15


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