Technical Support Agent

5 months ago


Red Deer, Canada Career Assistance Network Full time

Work Term: Temporary
- Work Language: English
- Hours: 16 to 24 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- Experience: 1 to less than 7 months
- Computer technology/computer systems technology
- General office occupations and clerical services
- or equivalent experience
**Work setting**:

- General office
- Private company, corporation or industry
- Financial services industry
- Office building
**Tasks**:

- Respond to users experiencing difficulties with computer
- Provide advice and training to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
**Supervision**:

- No supervision responsibility
**Computer and technology knowledge**:

- Internet
- MS Windows
- Spreadsheet
**Security and safety**:

- Criminal record check
**Transportation/travel information**:

- Valid driver's licence
**Work conditions and physical capabilities**:

- Repetitive tasks
- Attention to detail
**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Organized
- Team player
- Time management
- Honesty
**Screening questions**:

- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Do you currently reside in proximity to the advertised location?
**Health benefits**:

- Dental plan
- Health care plan
- Paramedical services coverage
- Vision care benefits
**Financial benefits**:

- Bonus
**Other benefits**:

- Free parking available
- Paid time off (volunteering or personal days)
- Team building opportunities



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