IT Support Technician

5 months ago


Red Deer, Canada MyTechOnsite Full time

**Job Title: IT Support Representative**

**Company Overview**:
MyTechOnsite leads the forefront of IT solutions, driving businesses towards unparalleled growth with a foundation in innovation, collaboration, and relentless customer satisfaction. We're on the lookout for an IT Support Representative who thrives in solving complex technical challenges and is keen to contribute to our legacy of excellence.

**Position Overview**:
The IT Support Representative plays a vital role in our technical support hierarchy, focusing on resolving basic and advanced technical issues. This role demands a comprehensive understanding of various technologies and a proactive approach to problem-solving.

**Key Responsibilities**:

- Diagnose and resolve basic and advanced technical issues, including network configurations, software and hardware troubleshooting, and system repairs.
- Analyze support tickets using advanced diagnostic techniques to identify root causes.
- Collaborate with the IT Manager to develop robust solutions for complex technical problems.
- Document troubleshooting steps and solutions in the IT knowledge base for future reference.
- Ensure high levels of customer satisfaction by providing timely and accurate solutions to technical issues.
- Monitor ongoing issues to identify any patterns that might indicate underlying system problems.

**Technical Qualifications**:

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2+ years of experience in IT support, with a strong emphasis on Tier 2 technical troubleshooting.
- Expertise in operating systems (Windows 10/11, macOS, Linux), networking (TCP/IP, VPNs, DHCP, DNS), hardware components, Active Directory, and Exchange environments.
- Proficiency with cloud services (e.g., AWS, Azure, Google Cloud) and virtualization technologies (e.g., VMware, Hyper-V).
- Knowledge of security principles and technologies (firewalls, antivirus, EDR tools).
- Experience with scripting for automation and configuration (PowerShell, Bash) is beneficial.
- Certifications such as CompTIA Network+, CCNA, MCSA, or similar are highly desirable.

**Why Join Us**:

- Competitive salary with an extensive benefits package.
- Opportunities for professional growth and advancement within a dynamic field.
- A supportive and engaging work environment that fosters innovation.
- Access to the latest technologies and tools for continuous learning.
- Strong commitment to work-life balance and the well-being of our employees.

**How to Apply**:
**MyTechOnsite is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- On call

Supplemental pay types:

- Bonus pay

**Experience**:

- IT support: 2 years (required)

Licence/Certification:

- CompTIA A+ (preferred)

**Location**:

- Red Deer, AB T4N 7C3 (preferred)

Ability to Commute:

- Red Deer, AB T4N 7C3 (required)

Ability to Relocate:

- Red Deer, AB T4N 7C3: Relocate before starting work (required)

Work Location: In person


  • IT Support Technician

    5 months ago


    Red Deer, Canada Expert IT Solutions Full time

    Expert IT Solutions is seeking a full-time IT Support Technician in our Red Deer location. Expert IT Solutions is part of the Phone Experts Group of companies. For over 30 years we have continued to grow, expanding our products and services while maintaining our reputation for honest dependability. Expert IT Solutions is built on a culture that values...

  • IT Support

    5 months ago


    Red Deer, Canada Expert IT Solutions Full time

    Expert IT Solutions is seeking a Full-Time IT Support Technician with Network Administration Skills with the ability to design, implement, and maintain reliable, secure and efficient data communications networks, both on-premise, and in the cloud. Expert IT Solutions is part of the Phone Experts Group of companies. For over 30 years we have continued to...

  • IT Support Technician

    5 months ago


    Red Deer, Canada Longhurst Consulting Full time

    _IT Support Technician _ Longhurst Consulting requires an experienced IT professional that thrives in a strong service-oriented role. Preferably with a minimum of 5 years of experience and the ability to support multiple clients, you will bring your skills to ensure client support requests are responded to and resolved. Being part of a strong team, issues...

  • Support Specialist

    5 months ago


    Red Deer, Canada Bulletproof IT Full time

    Want to be on the leading edge? - Are you passionate about IT and helping humans get the most from their technology? - Do you want to work in a highly collaborative company where you’re learning like crazy with a team to back you up? - Do you want to have fun working in a fast-paced setting, and know that you’re making a difference? **CORE...


  • Red Deer, Canada WLS Professional Services Canada Full time

    **Please note that this is an as needed contract role.** **Click on the link below to apply.** About Us: WLS Professional Services Canada is a leading provider of People, Process and Technology Consulting Services. We are dedicated to delivering top-notch IT solutions and support to our clients. We are currently seeking skilled Smart Hands Technicians in...


  • Red Deer, Canada The City of Red Deer Full time

    **The Opportunity**: The City of Red Deer is currently recruiting for a **Security Support Technician** to provide support for Corporate Security systems and programs. - High School Diploma or equivalency (e.g. GED), plus either: - Two years of security system-related experience; OR - A one-year certificate in Criminology, Security, Policing Studies,...

  • Pharmacy Technician

    1 week ago


    Red Deer, Canada Alberta Health Services Full time

    Your Opportunity: AHS is Canada’s first and largest province-wide, fully integrated health system, and is among Alberta’s Top 75 Employers and a top employer for young people and diversity. In Red Deer, AB we are known for our entrepreneurial spirit, our big city and big heart atmosphere within a small-town community. There is a vital need for Pharmacy...

  • Trailer Technician

    5 months ago


    Red Deer, Canada Transx Ltd. Full time

    Trailer Technician Hourly Rate Range**:$22.20 - $30.00** **Benefits**: - Hourly Rate Range**:$22.20 - $30.00**: - Additional hourly premiums available (shift ad skill-based) - $3,000.00 Sign on bonus program - $500.00 Tool and PPE allowance - $300.00 Boot allowance - 25-40 hours of annual training and supports **education reimbursement**: - **...

  • Electrical Technician

    4 weeks ago


    Red Deer, Alberta, Canada Granite Systems in Alberta Full time

    Job Title: Electrical TechnicianWe are seeking an experienced Electrical Technician to join our team at Granite Systems in Alberta. As an Electrical Technician, you will be responsible for installing, maintaining, and repairing electrical systems in our construction projects.Key Responsibilities:Install and maintain electrical systems, including wiring,...

  • Electrical Technician

    4 weeks ago


    Red Deer, Alberta, Canada Granite Systems in Alberta Full time

    Job Title: Electrical TechnicianWe are seeking an experienced Electrical Technician to join our team at Granite Systems in Alberta. As an Electrical Technician, you will be responsible for installing, maintaining, and repairing electrical systems in our construction projects.Key Responsibilities:Install and maintain electrical systems, including wiring,...

  • Tire Technician

    5 months ago


    Red Deer, Canada Trail Tire Full time

    Trail Tire is a well-established and reputable tire retailer in the Red Deer area. We are a hub for quality tires, exceptional customer service, and automotive expertise. To support our continued growth and deliver outstanding customer experiences, we are seeking a highly motivated and experienced Tire Technician to join our team. Key Responsibilities: -...

  • Nail Technician

    1 month ago


    Red Deer, Alberta, Canada LOVELY NAIL SALON Full time

    Nail Care Technician Job DescriptionWe are seeking a skilled Nail Care Technician to join our team at LOVELY NAIL SALON. As a Nail Care Technician, you will be responsible for providing exceptional nail care services to our clients.Key Responsibilities:Apply or remove artificial nails and nail artClean, trim and polish nailsProvide gel and acrylic nail...

  • Nail Technician

    1 month ago


    Red Deer, Alberta, Canada LOVELY NAIL SALON Full time

    Nail Care Technician Job DescriptionWe are seeking a skilled Nail Care Technician to join our team at LOVELY NAIL SALON. As a Nail Care Technician, you will be responsible for providing exceptional nail care services to our clients.Key Responsibilities:Apply or remove artificial nails and nail artClean, trim and polish nailsProvide gel and acrylic nail...


  • Red Deer, Alberta, Canada Brandt Full time

    Field Heavy Equipment TechnicianBrandt is seeking an exceptional individual to join our service department as a Field Heavy Equipment Technician for our Agriculture Division (John Deere).Key Responsibilities:Diagnose, repair, and maintain all systems on agricultural equipment, including tractors, hay tools, and other ag and turf implements.Provide mechanical...


  • Red Deer, Alberta, Canada Brandt Full time

    Field Heavy Equipment TechnicianBrandt is seeking an exceptional individual to join our service department as a Field Heavy Equipment Technician for our Agriculture Division (John Deere).Key Responsibilities:Diagnose, repair, and maintain all systems on agricultural equipment, including tractors, hay tools, and other ag and turf implements.Provide mechanical...


  • Red Deer, Alberta, Canada Indian Motorcycle Of Red Deer Full time

    At Indian Motorcycle Of Red Deer, we are seeking an experienced and skilled Motorcycle Technician Assistant to join our team. The ideal candidate will have a passion for motorcycles and a strong desire to learn and grow with our company. As a Motorcycle Technician Assistant, you will be responsible for assisting our experienced technicians with routine...

  • Pharmacy Technician

    2 months ago


    Red Deer, Canada Pharmasave Full time

    **Job Overview: Regulated Pharmacy Technician** We are seeking a highly motivated and detail-oriented Regulated Pharmacy Technician to join our patient-focused pharmacy team. In this role, you will work closely with pharmacists and healthcare professionals to ensure the accurate preparation and dispensing of medications, while delivering top-quality care to...

  • Parts Technician

    5 months ago


    Red Deer, Canada Calfrac Well Services - Canada Full time

    **PARTS TECHNICIAN - JOURNEYPERSON - (located in Red Deer, AB)** At Calfrac we pride ourselves on our Safety, Efficiency and on always providing the highest standard of Customer Service - one that cannot be beat. Ensuring we never fall short means finding those people who can share in our vision and help deliver on our reputation. The Parts Technician -...

  • Pharmacy Technician

    4 weeks ago


    Red Deer, Alberta, Canada London Drugs Full time

    Regulated Pharmacy TechnicianLondon Drugs is a proud Canadian company based in Richmond, BC, with over 80 stores in Western Canada. Our focus is on delivering exceptional patient care through innovative technologies, clinical programs, and a collaborative team of pharmacists, regulated pharmacy technicians, and pharmacy assistants.As a Regulated Pharmacy...

  • Pharmacy Technician

    4 weeks ago


    Red Deer, Alberta, Canada London Drugs Full time

    Regulated Pharmacy TechnicianLondon Drugs is a proud Canadian company based in Richmond, BC, with over 80 stores in Western Canada. Our focus is on delivering exceptional patient care through innovative technologies, clinical programs, and a collaborative team of pharmacists, regulated pharmacy technicians, and pharmacy assistants.As a Regulated Pharmacy...