Team Lead, Community Housing

3 weeks ago

Toronto, Canada WoodGreen Community Services Full time

**Employment Type**:
Full-Time, Bargaining Unit

**Work Hours**:
35 hours/week

**Salary**:
External Rate: I7 - $55,053

Internal Rate: I8 - $56,177

**Application Deadline**:
February 10th, 2023 by 11:59 pm

**Program Overview - Housing East Team, Homelessness & Housing Services**

The Housing & Homelessness Services Unit’s primary goal is to help street involved people and/or those with low income to find and maintain appropriate housing and work within an eviction prevention model. The philosophy of this work is in keeping with WoodGreen’s commitment to community building and development, anti-discrimination and harm reduction.

**What You Will Do**

Support Manager, Housing Operations & Community Development:

- Provide support in planning, conducting staff team meetings, and documenting next steps.
- Represent Housing unit on internal staff committees as requested.
- Recommend relevant upgrading training and education that would be helpful for the team.
- Operate in the best interest of the organization and with respect to all organizational policies and procedures and models this behaviour.
- Uphold confidentiality practices and policies.
- Help to ensure effective results against key performance indicators and financial targets associated with the team (inspections, rent assessments, arrears management, vacancy management, and handling complaints).
- Respond to tenant complaints and log in complaints log on Insite and support the team with resolving them (determining when they should be escalated to the Manager).

Lead Tenancy Intake & Administration:

- Lead a team of staff responsible for initial tenant intake process, including background checks, generating leases, facilitation of intake for tenants entering the portfolio, and orienting new residents to the organizational policies and procedures.
- Responsible for the showing of units to potential tenants.
- Responsible for the provision of information to tenants that impacts their housing.
- Work in collaboration with referring parties to manage intake of new clients and minimize vacancy loss.
- Responsible for collection of monthly rents from tenants and following up on all arrears.
- Assist with the monitoring and completion of Annual Rent Reviews amongst the team and following up so they are completed in a timely fashion.
- Support team members with complex Annual Rent Review and Periodic Rental Calculations.
- Prepare reports on rental arrears and support team members with complex cases and proposes strategies to bring the case to resolution.
- Ensure staff are accurately updating Insite with all relevant information pertaining to tenancy issues, including rental charges, Notices to Vacate, and responses to legal notices issued.

Liaison to Building Maintenance and Services Staff:

- Work in collaboration with building services staff to ensure units and building facilities are maintained in good repair, including annual or other unit inspections, generating work orders, booking of contractors, follow-up and communication with tenant/staff regarding building and/or unit maintenance work in progress.
- Work in collaboration with Building Maintenance in coordinating the move in/move out protocol to minimize vacancy loss during unit turn-over process.
- Support in the education of tenants about basic and preventative maintenance issues, and their responsibilities in maintaining their unit as per signed tenancy/occupancy agreement.
- Identify and support in addressing barriers to tenants maintaining their tenancy.
- Work from an eviction prevention model to support tenants to maintain housing through regular follow up, case conference meetings, and liaising with pertinent supports to ensure buildings are clean and meet standards.
- Support the team with regular unit inspections, scheduling extreme cleans, and regular follow-up with tenants who have been identified as requiring hoarding and extreme cleaning.
- Act as the on-site contact for contractors and third parties who are accessing our facilities.

Community Development & Connecting Tenants to Services:

- Lead team in the development of Community Building programs to engage residents, to encourage social interaction and inclusivity, and to support empowerment and self-sufficiency.
- Provide links with other agencies to support the tenant in keeping their housing.
- Support the team with identifying other service providers who are, or could be assisting tenants with extreme cleans and hoarding issues.
- Monitor and review tenant needs and issues and communicates the information Manager.

**What You Bring to the Team**
- Bachelor of Social Work or related undergraduate degree.
- 2+ years of experience in social services with supporting individuals who have history of street involvement and/or individuals with low income.
- In-depth knowledge of rent calculations and annual review procedures.
- Property management experience including lease administration, rent collection, and unit turnover

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