Director of CRM and Lifecycle Marketing

6 months ago


London, Canada Northern Full time

**About Northern**

Headquartered in London, Ontario, Northern is an integrated digital solutions agency that specializes in helping leading Retail and Public Service brands navigate digital change. Leveraging our industry expertise and deep understanding of our clients’ businesses, we collaborate to design, create, and enable tailored digital experiences that drive growth. We have strategically assembled a group of innovators who have a passion for technology, design, and improving digital experiences.

**What We’re Looking For**

Northern is looking for a **Director of CRM and Lifecycle Marketing**

If you have a passion for digital marketing, are a leader that would love to be actively engaged with a fantastic digital marketing team and possess a track record of success in CRM and lifecycle marketing, we want to hear from you

**Benefits of Becoming a Northerner**

In exchange for your talent and expertise, Northern is committed to providing:

- Benefits plan, including a Health Spending Account
- Wellness Program & LifeWorks EAP
- Fitness Reimbursement Program
- Vet Care Program
- RRSP Matching
- Profit-Sharing Performance Bonuses
- Endless Professional Growth Opportunities
- Delicious Meals & Company Social Events
- Free Onsite Parking
- Referral Bonus Program
- Flexible work environment - so you can work where & when you work best
- Allowance to help set up home office

Just to name a few...

**Duties & Responsibilities**
- Provide **oversight and strategic direction** for our portfolio of digital marketing clients, ensuring the department is meeting performance objectives and utilizing proper **lifecycle marketing strategies and tactics**:

- Hold the team **accountable for high-quality deliverables**, including defining and enforcing quality standards and reviewing outputs for optimal results
- Lead** segmentation strategies** to increase engagement and reduce churn.
- **Collaborate** with senior SEO strategists to** increase organic traffic **and **online visibility.**:

- Work **collaboratively** with other departments,such as creative, paid media & advertising, project management, CRO, and web development to **ensure a unified approach to client projects.**:

- **Organize and deliver** training sessions and workshops for the marketing team on industry best practices, industry trends and creative thinking techniques.
- **Manage** the **hiring, resource allocation, performance**, and **professional development **within the team.
- Drive process** optimization** to increase the speed and agility of our teams

**Knowledge, Education & Experience Required**
- **8+ years of relevant marketing experience**, preferably in B2C and eCommerce
- **Minimum 3 years** experience in a **management **role
- Strong **understanding of SEO strategies and tactics**, as well as the impact of SEO to a digital experience
- Strong analytical, organizational, and problem-solving skills
- **Experience** with **attribution platforms** such as TripleWhale, North Beam, Google Analytics
- A College diploma, University degree, or relevant job-related experience. We welcome highly experienced, self-taught, and self-motivated learners who express a strong passion for digital marketing
- Demonstrated knowledge of CASL, CAN-SPAM, and GDPR compliance
- **Proficiency** with **customer data management, measuring channel metrics** and performance, and monitoring deliverability

Since its founding in 2015, Northern has grown to nearly 200 employees, helping leading brands across North America navigate digital transformation.

Northern is positioned as a leader in the performance advertising industry as a Facebook Marketing Partner and Google Premier Partner —awarded to only 3% of agency partners in Canada. Our campaigns with leading brands in North America have been recognized as best in class through the Google Premier Partner Awards, Search Engine Land Awards, and the Canadian Search Awards.

Northern’s continued growth, strengthened by our strong company culture, has led to multiple recognitions by Great Place to Work® Canada including Best Workplaces in Canada, Ontario, for Women, for Hybrid Work, and more.

**Equity and Diversity



  • London, Ontario, Canada Array Marketing Full time

    **Job Description****About Array Marketing**Array Marketing has been delivering innovative retail merchandising solutions for over 35 years. We bring brands to life by creating great retail experiences.**Job Title:** Logistics Operations Director for North America$80,000 - $120,000 per yearWe are seeking an experienced Logistics Operations Director for North...

  • Art Director

    6 months ago


    London, Canada Sparks Marketing Communications Full time

    **Art Director** Join our accomplished and growing team of exceptional marketers and ignite a rewarding career! Sparks has locations in London, Ontario, Waterloo, Ontario and Vancouver, British Columbia, and we are seeking a talented and experienced Art Director to join our Creative team! The Art Director is a visionary with a keen eye for design, a...


  • London, Canada Integrated Marketing Platform Full time

    The Company: Integrated Marketing Platform Inc. is leading an effective new approach to marketing, significantly saving businesses on their marketing costs while delivering an exceptional integrated marketing strategy. The Position: The highly motivated Director, Business Development will be responsible for senior level B2B sales and driving increased...

  • Art Director

    3 days ago


    London, Canada Sparks Marketing Communications Full time

    Art Director Join our accomplished and growing team of exceptional marketers and ignite a rewarding career! Sparks has locations in London and Waterloo Ontario and we are seeking a talented and experienced Art Director to join our Creative team! The Art Director is a visionary with a keen eye for design, a strategic mindset, and a passion for storytelling...


  • London, Canada schuh Full time

    **CRM Analytics Assistant**: **schuh London Office** Oxford Circus London Permanent Full-Time NEW! **About the role**: **Job Title**: CRM Analytics Assistant **Reports To**:CRM Analytics Manager **Accountable For**:Support with the ongoing optimisation of schuh’s CRM and loyalty analytics, insight and reporting. Work alongside the CRM team and other...

  • CRM Analytics Manager

    6 months ago


    London, Canada schuh Full time

    **CRM Analytics Manager**: **schuh London Office** Oxford Circus London Permanent Full-Time NEW! **About the role**: **Job Title**: CRM Analytics Assistant **Reports To**:CRM Analytics Manager **Accountable For**:Support with the ongoing optimisation of schuh’s CRM and loyalty analytics, insight and reporting. Work alongside the CRM team and other...

  • Email & CRM Strategist

    7 months ago


    London, Canada Northern Commerce Full time

    About Northern Headquartered in London, Ontario, Northern is an integrated digital solutions agency helping leading brands across North America navigate digital transformation. Our solutions help brands grow by optimizing their digital customer journey. We have strategically assembled a group of innovators, who have a passion for technology, design, and...


  • London, Canada Northern Commerce Full time

    About Northern Headquartered in London, Ontario, Northern is an integrated digital solutions agency helping leading brands across North America navigate digital transformation. Our solutions help brands grow by optimizing their digital customer journey. We have strategically assembled a group of innovators, who have a passion for technology, design, and...

  • Marketing Director

    6 months ago


    London, Canada tbk Creative Full time

    **The Basics**: **Company HQ**: London, ON - **Salary**: $95,000 t$105,000 - **Work Location**: London, Ontari - **Start Date**: TBD - **Type of Work/Status**: Full-time; Salary - **Reports to**: Amanda Wolfe, VP Marketing - **DBetter. Work Better. Be Better.**: **At tbk, we lead brands ttheir **_next:_** Their next brand that delights their customers and...


  • London, Canada Sparks Marketing Communications Full time

    **Associate Creative Director** Join our accomplished and growing team of exceptional marketers and ignite a rewarding career! Sparks has locations in London, Ontario, Waterloo, Ontario and Vancouver, British Columbia, and we are seeking a talented and driven individual to lead our Creative team! **Duties & Responsibilities** - Develop and execute the...

  • Email & CRM Strategist

    7 months ago


    London, Canada Northern Full time

    **About Northern** Headquartered in London, Ontario, Northern is an integrated digital solutions agency helping leading brands across North America navigate digital transformation. Our solutions help brands grow by optimizing their digital customer journey. We have strategically assembled a group of innovators, who have a passion for technology, design, and...


  • London, Canada Sparks Marketing Communications Full time

    Associate Creative Director Join our accomplished and growing team of exceptional marketers and ignite a rewarding career! Sparks has locations in London and Waterloo Ontario and we are seeking a talented and driven individual to lead our Creative team! Duties & Responsibilities - Develop and execute the company’s creative vision across all marketing...


  • London, Ontario, Canada Royal Bank of Canada Full time

    About the RoleWe are seeking a highly skilled Compliance Director to join our Capital Markets team in London. This is an exciting opportunity to work with a leading financial institution and contribute to the development of our compliance programs.Job DescriptionThe successful candidate will be responsible for managing and implementing compliance policies...


  • London, Ontario, Canada RS Zoom Groups Inc. Full time

    Job DescriptionWe are seeking an experienced Executive Director of Marketing and Sales to join our team at RS Zoom Groups Inc. This is a unique opportunity to lead our marketing and sales efforts, driving business growth and expansion.


  • London, Canada StarTech.com-manuela Full time

    Are you a dynamic, results-driven individual with a passion for driving business success through technology? We are seeking a skilled CRM Solutions Architect with a strong emphasis on effective communication, who can confidently engage with diverse stakeholders throughout our organization to map and optimize existing and new cross functional business...


  • London, Canada Cytiva Full time

    **Be part of something altogether life-changing!** Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be...

  • Director of Email

    6 months ago


    London, Canada Northern Full time

    **About Northern** Headquartered in London, Ontario, Northern is an integrated digital solutions agency that specializes in helping leading Retail and Public Service brands navigate digital change. Leveraging our industry expertise and deep understanding of our clients’ businesses, we collaborate to design, create, and enable tailored digital experiences...


  • London, Canada Huron University College Full time

    **DIGITAL MARKETING SPECIALIST** Huron is unique to post-secondary institutions in Canada. With the aim to redefine Liberal Arts education, Huron is creating a university experience unlike any other that prioritizes ethical leadership and community engagement, as much as the pursuit of academic achievement. As the founding institution of Western...


  • London, Canada Huron University College Full time

    **DIGITAL MARKETING SPECIALIST** Huron is unique to post-secondary institutions in Canada. With the aim to redefine Liberal Arts education, Huron is creating a university experience unlike any other that prioritizes ethical leadership and community engagement, as much as the pursuit of academic achievement. As the founding institution of Western...


  • London, Ontario, Canada Crescent Hotels & Resorts Full time

    We are seeking a skilled and experienced Hospitality Sales Director to join our team at Crescent Hotels & Resorts. As a key member of our sales team, you will be responsible for driving revenue growth, developing and implementing sales strategies, and providing exceptional customer service.Job OverviewThe successful candidate will have a minimum of 5 years...