Front Desk Attendant
6 months ago
Position Summary and Job Magnitude
The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service, striving for high customer service satisfaction at all times. The Residence Services Representative will work out of the front desk of the residence and have a high level of interaction with students and guests, as well as all members of the residence staff team.
Essential Functions and Basic Duties
- Utilize Campus Living Centres’ computer software
- Financial administration, including processing payments, invoices, and reviewing accounts
- Maintain video surveillance and ensure that cameras are recording at all times
- Communicate pertinent information between staff
- Maintain student and guest privacy
- Knowledge of emergency procedures and on-call staff procedures
- Know who to contact for various situations, including residence staff and facility contractors
- Ensure the room status is updated from the housekeeping department
- Handle in a professional manner; reservations, check-ins, check-outs, and account settlement
- Maintain the appearance of the desk, lobby and office area at all times
- Understanding of building departments, including maintenance, housekeeping, residence life, and conference and sales
- Responsible for the front desk operations, including: making guest key cards, payments, financial administration, producing office reports, and keeping key areas tidy and organized
- Ensures building keys are used appropriately and responsibly
- Any other duties as assigned
Health & Safety
- Work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations, and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry, or loose clothing around moving parts, etc).
- Online training modules and in-person training must be completed before starting regular duties.
- WHMIS 2015 and GHS system, and standard operating procedures training must be completed prior to beginning regular duties.
Performance Measurements
Performance will be primarily measured on the following factors:
- Adaptability & Flexibility
- Communication
- Customer Service
- Initiative
- Inter-Personal Skills
- Organization & Planning
- Overall Performance
- Quality of Desired Results
- Reliability
- Skill & Knowledge
**Qualifications**:
Education: High School Diploma, some College or University preferred
Skills/Abilities: Must possess excellent verbal communication skills
Must possess excellent customer service skills
Must possess positive attitude
Work independently without constant supervision
Must be able to handle multiple projects at once
Experience Required: Minimum of 1 year industry experience or equivalent customer service experience
Equal Opportunity Employer
It is Campus Living Centres policy to promote equal employment opportunity for all applicants and employees. Campus Living Centres does not unlawfully discriminate on the basis of race, colour, religion, sex, national origin, ancestry, age, physical disability, mental disability, medical condition, marital status or sexual orientation. Campus Living Centres prohibits the harassment of any individual on any of the grounds listed above. This applies to all areas of employment including recruitment, hiring, training and promotion.
**Job Type**: Part-time
**Benefits**:
- Employee assistance program
- Paid time off
- Wellness program
**Experience**:
- Front desk: 1 year (required)
Ability to Commute:
- Welland, ON (required)
Ability to Relocate:
- Welland, ON: Relocate before starting work (required)
Work Location: In person
-
Front Desk Coordinator
2 months ago
Welland, Ontario, Canada beBee Professionals Full time $30,000 - $40,000We are seeking a highly skilled Front Desk Coordinator to provide exceptional support to our clients and colleagues in a fast-paced office environment.Key Responsibilities:Manage incoming calls and greet visitors with a positive and welcoming attitude.Schedule appointments and maintain office calendars with precision.Perform administrative tasks, including...
-
Front Desk Agent
6 months ago
Welland, Canada TRAVELODGE WELLAND Full timeRegister & process guests and their assigned rooms - Accommodate guest requests - Communicating with hotel staff on the status of guest rooms - Up Selling guest rooms and promoting hotel services - Handling cash payments - Maintain a clean and neat front desk area **Job Type**: Part-time **Salary**: $16.00-$17.00 per hour Expected hours: No more than 20...
-
Front Desk Receptionist
6 months ago
Welland, Canada Healing Salt Cave Welland Full timeThe Healing Salt Cave in Niagara Falls is looking to expand its team with a Front Desk Receptionist & Event Coordinator. We are looking for an enthusiastic individual passionate about health and wellness. **Must have atleast 2 year experience in Front Desk/Reception** - Healing Salt Cave Ltd. is an equal opportunity employer. We celebrate diversity and are...
-
Front Desk Agent
6 months ago
Welland, Canada TRAVELODGE WELLAND Full time**Benefits**: - On-site parking Schedule: - Monday to Friday - Weekends as needed Supplemental pay types: - Overtime pay **Experience**: - Front desk: 1 year (preferred) Work Location: In person
-
Front Desk Professional
2 weeks ago
Welland, Ontario, Canada beBee Professionals Full time $30,000 - $40,000We are seeking a Front Desk Professional to serve as the first point of contact for our clients in Welland, Canada. The successful candidate will be responsible for managing incoming calls, greeting visitors, and handling administrative tasks to ensure smooth office operations.Key Responsibilities:Greet and assist visitors in a professional and welcoming...
-
Front Desk Associate Part Time
6 months ago
Welland, Canada Planet Fitness -Easy Mile Fitness Full time**Who We Are**: At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing! Joining the PF family...
-
Front Desk Associate Part Time
6 months ago
Welland, Canada Planet Fitness - Easy Mile Fitness Full time**Who We Are**: At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing! Joining the PF...
-
Franchise Hotel
6 months ago
Welland, Canada Holiday Inn Full time**About Us** Looking for an energetic, friendly, and professional individual to join our front desk team. Flexibility is a must. Experience an asset. **Your day to day**: *** **First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Front Desk Agent who can make transactions feel seamless, offer...
-
Concierge Front Desk
6 months ago
Welland, Canada The Grand Canal Retirement Residence Full time**REPORTS TO**: Executive Director & Director of Administration **ACCOUNTABILITY OBJECTIVE** Under the direction of the Director of Administration, Reception/Concierge is responsible for the efficient and administrative of the Grand Canal Guest and Resident experience. while maintaining and performing a variety of tasks in a busy resident...
-
Concierge Front Desk
3 months ago
Welland, Canada The Grand Canal Retirement Residence Full time**1 positions available, Cas (possibility of leading to p/t or f/t)** **REPORTS TO**: Executive Director & Director of Administration **ACCOUNTABILITY OBJECTIVE** Under the direction of the Director of Administration, Reception/Concierge is responsible for the efficient and administrative of the Grand Canal Guest and Resident experience. while maintaining...
-
Front of House Manager
6 months ago
Welland, Canada Tempus Restaurant Full timeJob Summary: We are seeking a highly organized and customer-focused Front of House Manager to oversee the daily operations of our establishment. The Front of House Manager will be responsible for ensuring excellent customer service, managing the front desk, supervising staff, and maintaining a positive and welcoming atmosphere for guests. **Duties**: -...
-
Indoor Playground Attendant
6 months ago
Welland, Canada Sharky's Indoor Playground Full timeJoin the fun today and become apart of our team! We are an indoor playground for children and have decided to expand our team. This position is great for anyone with a positive and outgoing personality, enjoys physical activity or is looking to pursue a career in youth, recreation, fitness or business. The cashier and play attendant position is responsible...
-
Franchise Hotel
6 months ago
Welland, Canada Holiday Inn Full time**About Us** JBT Hospitality Inc., we are a company that has just started our growth. We are pleased to announce our first hotel within the portfolio, the newly construction Holiday Inn & Suites Welland. Minutes away from Niagara Falls and the amazing Niagara wineries. We are fortunate to be in a spot where our guests while having breakfast can look out...
-
Receptionist
6 months ago
Welland, Canada Niagara School of Music Full time**About us** Niagara School of Music is a small business in Welland, ON. We are professional, agile, and our goal is to Niagara School of Music is a professional Music School facility with a high standard of teaching. Our work environment includes: - Modern office setting - Food provided **Responsibilities**: - Greet and welcome visitors in a...
-
Residence Service Representative
6 months ago
Welland, Canada Campus Living Centres Full time**Note: This position is for a 'Front Desk Attendant'** **Position Summary and Job Magnitude** The Residence Services Representative is responsible for maintaining guest satisfaction at all times. They must be able to listen and understand the needs of guests and deliver the appropriate level of service to meet their satisfaction. The Residence Services...
-
Front Desk Agent
6 months ago
Welland, Canada Holiday Inn Express Welland Full timeCrown Group of Hotels is currently seeking dynamic team members to join their team at the Holiday Inn Express Welland property. **1.** Demonstrate a positive and proactive attitude and be committed to providing exceptional guest care through use of initiative and empowered decision making. **2.** Check in/check out guests in a friendly and professional...
-
Service Desk Analyst, Ft
6 months ago
Welland, Canada Niagara Health System Full time- Additional daily tasks as assigned or activities, multi-site travel will be required. **RESPONSIBILITIES**: STRATEGY & PLANNING - Alert management to emerging trends in incidents. - Evaluate documented resolutions and analyze trends for ways to prevent recurring issues. ACQUISITION & DEPLOYMENT - Deploy pre-packaged software using distribution tools and...
-
Medical Office Receptionist/assistant
7 days ago
Welland, Canada MD clinic Full time**Job Summary** **Duties** - Greet patients and visitors, ensuring a positive first impression of the office. - Manage front desk operations, including answering phone calls, scheduling appointments, and handling patient inquiries. - Maintain accurate patient records using electronic health record systems PSSUITE Telus. - Process patient intake forms and...
-
Office Administrator
2 months ago
Welland, Canada DarMel Contracting Full time**Job Summary** **Responsibilities** - Manage front desk operations, including greeting visitors and handling inquiries. - Operate phone systems effectively, demonstrating excellent phone etiquette. - Maintain organized office files and records, ensuring easy access to information. - Assist with human resources functions, including onboarding new employees...
-
Front Desk Coordinator
3 months ago
Welland, Ontario, Canada beBee Professionals Full time $30,000 - $40,000Job SummaryWe are seeking a highly organized and detail-oriented Receptionist to join our team at beBee Professionals in Welland, Canada. As the first point of contact for our clients, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our office.Key ResponsibilitiesCustomer Service: Greet and assist...