Franchise Hotel

**About Us**

JBT Hospitality Inc., we are a company that has just started our growth. We are pleased to announce our first hotel within the portfolio, the newly construction Holiday Inn & Suites Welland. Minutes away from Niagara Falls and the amazing Niagara wineries. We are fortunate to be in a spot where our guests while having breakfast can look out into the field and around the pond to see the wildlife grazing.
We are looking for career minded individuals that share our same passion for service as we do. Our goal is always to exceed the guests expectation, and provide a stay defect free and cleanliness all around. A perfect stay is what we want to exceed. We want to be known, for the dedication to our team, and to our customer. This industry is unlike any other. You must share our passion for service excellence.

**Your day to day**:
***

**Our guests' memorable experiences have to start somewhere. So why not with you? We're looking for a new Front Office Manager to take ownership of delivering exceptional first impressions - managing everything from registration and reservations to porter and concierge services.**

**Every day is different, but you'll mostly be**:

- **Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes**:

- **Engaging with guests to build personal relationships and remedy any complaints**:

- **Conducting regular front office inspections to ensure we're making the right first impression**:

- **Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk**:

- **Training team members on PBX procedures and taking the lead during an emergency or crisis**:

- **Reporting into the Director of Rooms you'll manage a team of front desk employees across several specialisms.**

**What we need from you**

***
- **Bachelor's degree / higher education qualification / equivalent in Hotel Management/ Business Administration**:

- **3 years of Front Office/Guest Service experience including management experience**:

- **Must speak fluent English**:

- **Other languages preferred**

**What we offer**

*** We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.**
**We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.**
**So, join us and you'll become part of our hotel family.