Bilingual Call Compliance Agent

2 weeks ago

Laval, Canada Total Credit Recovery Limited Full time

We’re looking for **a bilingual French/English individual to be a **Call Compliance Agent** for us.

Ideally, you will possess strong communication skills, be computer savvy, and be confident in your ability to perform administrative functions and perform audits on calls.

**In order to be eligible for employment, you must reside in a reasonable commuting distance to the TCR office in order to pick up your equipment. Our office is in Laval.**

**Responsibilities**:

- Monitor and score phone calls based on set parameters
- Perform daily, weekly and monthly file audits
- Identify infractions and trends based on policies and procedures
- Provide ongoing feedback to management
- Prepare, update and retrieve data for reporting purposes
- Provide requested information to senior management
- Other duties as assigned by Compliance Manager or VP, Corporate Services
- Other duties as assigned

**Requirements**:

- Clear criminal background check
- Minimum 1-year experience in a collection role preferred
- Demonstrated knowledge of federal and provincial regulations pertaining to debt collections
- Strong knowledge of regulatory and legislative requirements as well as client and company policies and procedures
- Knowledge of different Provincial Legislation, For example: PIPEDA, Bank Act
- Strong analytical skills to decipher where the infractions originated from
- Excellent written and verbal communication skills
- Proven ability to meet deadlines
- Quick learner and able to adapt to changes well
- Outstanding organizational skills, ability to prioritize and maintain confidentiality
- Ability to maintain a high level of confidentiality
- Secure enclosed space to work from home in
- Reliable high-speed internet connection
- Cell phone compatible with DuoMobile App for 2FA

**About Us**

Total Credit Recovery (TCR) is the largest Canadian-owned debt collection agency. With over 43 years in business, we represent some of the largest banks, credit cards, cell phone providers and government institutions.

Our mission is to be the model of integrity, innovation and service delivery excellence in the Canadian receivables management industry.

Currently, we hold 4 offices across Canada and over 300 active employees. TCR prioritizes regulatory compliance, audit, and controls.

We have full biometric security systems, and are **ISO 27001** and **PCI-DSS 3** certified, and are a **federally registered protected B-level facility**.

Total Credit Recovery Limited is proud to be an equal opportunity employer.

DebtCounsellor #DebtCollections #RecoveryAgent #CallCentreAgent #CallCentreRepresentative #Credit #Debt #Recovery

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