Help Desk Agent

2 weeks ago


Laval, Canada Sonepar Canada Full time

**About us**

Sonepar Canada is an independent, family-owned company that is a global market leader in B2B distribution of electrical, industrial and security products and related solutions. We are proud to be part of the Sonepar Group, the world's largest private electricity distributor. In Canada, we are represented by 7 locally managed electricity and industrial distributors and have over 114 locations with coverage in all 9 provinces.
- **What's in it for you?**_
- You'll join a market leader with over 40 years of experience to help you elevate your potential.
- You will work for the world's No. 1 private distributor of electrical products and related solutions.
- A chance to get involved in the growing electrical industry.
- We host the largest inventory to better serve our customers and meet our sales commitments.
- A career development opportunity in many commercial departments within our organization.

**Position Scope**:
**Responsibilities**:

- **General Support and Tasks**: Sonepar IT Helpdesk Agent is responsible for providing software/technical support and assistance. They interact with customers over the phone or in person to resolve computer issues related to software and hardware issues.
- **Troubleshoot customer issues**: IT help desk agents also resolve issues that customers encounter on technical solutions used by the company that require guidance. They provide reliable and quality customer service to the caller associate.
- **Ticket documentation**: The IT help desk must thoroughly document the real-time actions taken to execute service/incident related tickets with a high level of detail and clarity.
- **Documentation**: The IT Help Desk Agent must thoroughly document/update existing procedures related to the support area covered by the Sonepar Help Desk team.
- **After Hours Support**: Sonepar Support operates 24 hours a day, 365 days a week. After-hours support is provided by a help desk agent on a rotational basis, approximately every six weeks. The after-hours support assignment is weekly, from Monday evenings at 6:00 p.m. EST to Monday mornings at 6:30 a.m. EST. Support outside office hours is carried out remotely (from home), the necessary equipment is provided (laptop, cellular, mobile Internet, headset). One bonus is offered per week of assistance outside office hours.

**Requirements**:

- 1-3+ years of experience in information technology with service and support computer hardware and software
- Bilingual, spoken and written (French/English)
- Experience in IT support
- Knowledge of networking and telephone companies
- Knowledge of the Windows 10 D/S environment
- Knowledge of the Office 365 suite, teams, a reader, etc.
- Knowledge of IOS, Android, MacOS devices
- Basic Active Directory Knowledge
- Knowledge / experience with the use of the ticketing system, IVANTI is a plus.
- Knowledge/experience with SX ERP and TWL WMS is a plus.
- May be available for office shifts from 6:30 and 9:00. (Rotation)
- Ready to make a rotation support outside of working hours
- Serious commitment for at least 2 years.

**Benefits**:

- We offer a competitive salary, as well as a comprehensive benefits package, including:

- Flexible benefits program that allows you to choose from the options that best suit your needs and those of your dependents. Benefit options include: medical, dental, vision, health expense account and RRSP matching.
- Employee Assistance Program, tuition reimbursement, employee discounts and career path.
- Regardless of your benefits plan, you will receive life insurance paid for by the company and disability paid for by employees.

**Social Media**:
Check out Sonepar Canada on Facebook

**Next Steps**:
**Job Types**: Full-time, Permanent

**Benefits**:

- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus pay
- Overtime pay

Work Location: In person


  • Service Desk Associate

    Found in: beBee S CA - 2 weeks ago


    Laval, Canada Home Depot Part time

    Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to special order, install and website orders. Position Responsibilities Ensure customers receive products and services requested in a timely and accurate mannerAct as a...


  • Laval, Canada CEP Forensic Inc. Full time

    Posted Thursday, January 11, 2024 at 5:00 AM Hey there! Are you an energetic person who loves helping others? Do you enjoy human interaction? Are you a reliable team player who enjoys getting involved in various tasks? Is customer service close to your heart? If you've answered yes to all these questions, CEP Forensics is the best place to explore your...


  • Laval, Canada American Iron and Metal Full time

    Company Description **American Iron & Metal (AIM)** is a recognized global leader in the metal recycling industry, with more than 125 site locations and 3500 employees worldwide. We have continued to prosper for the last eight decades (we just celebrated our 86th birthday!) thanks to the dedication of our employees and the ongoing trust and support of our...


  • Laval, Canada CEP Forensic Inc. Full time

    Posted Thursday, January 11, 2024 at 5:00 AM Hey there! Are you an energetic person who loves helping others? Do you enjoy human interaction? Are you a reliable team player who enjoys getting involved in various tasks? Is customer service close to your heart? If you've answered yes to all these questions, CEP Forensics is the best place to explore your...


  • Laval, Canada CEP Forensic Inc. Full time

    Posted Thursday, January 11, 2024 at 5:00 AM Hey there! Are you an energetic person who loves helping others? Do you enjoy human interaction? Are you a reliable team player who enjoys getting involved in various tasks? Is customer service close to your heart? If you've answered yes to all these questions, CEP Forensics is the best place to explore your...

  • Call Centre Agent

    6 days ago


    Laval, Canada Recrute Action Inc. Full time

    Work Term: Temporary - Work Language: Bilingual - Hours: 37.5 hours per week - Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years - or equivalent experience **Work setting**: - Computer hardware or software retailer/wholesaler - Relocation costs not covered by employer - Help desk - Urban area **Tasks**: -...


  • Laval, Canada Groupe de Voyage Sunwing Full time

    **Agent(e)s** *** **Bilingues** *** **Français/Anglais** *** **pour le** *** **Centre** *** **D’appel** **Plusieurs opportunités disponibles!** **À propos de nous**: **L'opportunité !** Si vous aimez les voyages, (et aimez voyager!), nous sommes à la recherche d'agent(e)s Agent(e)s Bilingues Français/Anglais du Centre D’appel EPIC pour se...


  • Laval, Canada Square One Insurance Services Full time

    OUR COMPANY At Square One, we’re aiming to modernize home insurance so that it better meets the needs of people today, not those from the 1970s or earlier. We’re doing this by eliminating unnecessary complexities built into traditional policies, and by living the following values: - Treat people the right way. - Take ownership and solve problems. - Be...

  • Home Based Agents

    Found in: Jooble CA O C2 - 7 days ago


    Laval, QC, Canada CEP Forensic Inc. Full time

    Posted Thursday, January 11, 2024 at 5:00 AM Hey there! Are you an energetic person who loves helping others? Do you enjoy human interaction? Are you a reliable team player who enjoys getting involved in various tasks? Is customer service close to your heart? If you've answered yes to all these questions, CEP Forensics is the best place to explore your...


  • Laval, Canada Desjardins Full time

    As a client financial services agent at- Caisse Desjardins de l'Éducation - , you work closely with advisors and provide personalized support to members and clients. You help advisors deliver services and maintain business relationships. You have the latitude and are called upon to take charge of the immediate needs of members and clients by offering simple...

  • Administrative Support Agent

    Found in: Jooble CA O C2 - 7 days ago


    Laval, QC, Canada CEP Forensic Inc. Full time

    Posted Thursday, January 11, 2024 at 5:00 AM Hey there! Are you an energetic person who loves helping others? Do you enjoy human interaction? Are you a reliable team player who enjoys getting involved in various tasks? Is customer service close to your heart? If you've answered yes to all these questions, CEP Forensics is the best place to explore your...

  • Client Financial Services Agent

    Found in: Talent CA C2 - 6 days ago


    Laval, Canada Desjardins Full time

    As a client financial services agent at Caisse Desjardins de l'Éducation, you work closely with advisors and provide personalized support to members and clients. You help advisors deliver services and maintain business relationships. You have the latitude and are called upon to take charge of the immediate needs of members and clients by offering simple and...

  • Client Financial Services Agent

    Found in: Talent CA C2 - 7 days ago


    Laval, Canada Desjardins Full time

    As a client financial services agent at , you work closely with advisors and provide personalized support to members and clients. You help advisors deliver services and maintain business relationships. You have the latitude and are called upon to take charge of the immediate needs of members and clients by offering simple and rapid solutions in terms of...


  • Laval, Canada GCI Support Inc. Full time

    GCI Support Inc. is a company focused on delivering IT support and solutions to “Small size Businesses”. About the Job Duties / Responsibilities: - Support the client through the problem resolution process and/or escalate the incident to a higher level - Document all work performed into help desk software - Schedule an onsite visit if required -...

  • Advisory Agent

    Found in: Talent CA C2 - 2 weeks ago


    Laval, Canada Desjardins Full time

    The work mode arrangement for the position is full-time on siteAs a member and client experience advisory agent, at Caisse Desjardins de Rivière-des-Prairies, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them with...


  • Laval, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Sea Freight Specialist

    Found in: Talent CA C2 - 7 days ago


    Laval, Canada Recrute Action Full time

    Sea Freight SpecialistAre you looking for a stimulating and dynamic job in the surrounding area of Montréal? Would you like to be part of a team that believes in your potential and part of a great company that will help you advance in your career? This is the job for you! We are currently looking for a Sea Freight Specialist for one of our clients in the in...

  • Sales Agent

    9 hours ago


    Laval, Canada amazonia flooring Full time

    **About us** amazonia flooring is a small business in Laval, QC. We are professional, creative, innovative, and our goal is to create the perfect look for our customers, with the newest and best quality products from our exclusive exotic wood flooring collection that will turn your house into a home. Our work environment includes: - Modern office...

  • Financial Advisor

    Found in: Talent CA C2 - 2 weeks ago


    Laval, Canada Desjardins Full time

    You will be attentive to what our members and clients are saying to better understand and address each specific situation, with the objective of optimizing their financial health. You'll provide quality service and find personalized financial solutions on a daily basis. Here's a featured position we're currently hiring for in the Laval region: Wealth...

  • Financial Advisor

    Found in: Talent CA C2 - 2 weeks ago


    Laval, Canada Desjardins Full time

    You will be attentive to what our members and clients are saying to better understand and address each specific situation, with the objective of optimizing their financial health. You'll provide quality service and find personalized financial solutions on a daily basis. Here's a featured position we're currently hiring for in the Laval region: Wealth...