Operations Manager, New Business Integration

2 weeks ago

Quebec City, Canada First Student Canada Full time

**First things First**: Who are we?

Twice the size of our next largest competitor, First Student is the leading school transportation solutions provider in North America. Every day, we complete 5 million student journeys, moving more passengers than all U.S. airlines combined. With a team of highly trained drivers and the industry’s strongest safety record, First Student delivers reliable, quality services including full-service transportation and management, special-needs transportation, route optimization and scheduling, maintenance, and charter services for 1,100 school district contracts.

The Operations Manager is responsible for the day-to-day management of integration tasks for all new business opportunities and mergers and acquisitions in Eastern Canada primarily, but as required may also support new business opportunities and mergers and acquisitions in Western Canada and the US. The position is responsible for the planning, execution, and communication of all aspects of new business and merger and acquisition integration. This person is the primary communication conduit between our location staff and the applicable HQ resources in the various business departments, i.e., Operations, Procurement, Real Estate & Environmental, Safety, Maintenance, Benefits, Payroll, & HRIS, HR & Labor Relations, Strategy, Business Development, Marketing, & Communications, General Counsel, Information Technology, Enterprise Information Management:, Finance, Controller, Operational Tax, North American Risk Insurance, North America Internal Audit, Performance Improvement, Pricing, etc. The Operations Manager manages project integration tasks, timelines, and resources to meet delivery requirements and ensure customer satisfaction. Key components of the position are clear and unambiguous communication with internal and external stakeholders, understanding of location-level operations, and a desire to embrace learning how the business departments provide support to locations. The Operations Manager must learn and master First Student’s location-level processes and systems. The Operations Manager will provide onsite support to new business, merger and acquisition, and other locations to support current priorities.

**Major Responsibilities**:
Plan and execute, in coordination with operations and the business departments, the expeditious and efficient operationalization of new business opportunities and mergers and acquisitions. This specifically includes looking for ways to relieve AGMs/DMs/LMs of administrative startup activities and improve operationalization of processes and systems.

Establish positive and professional relationships with the business departments and operations.

Monitor Salesforce and New Business Tracker (Finance) to stay abreast of new business opportunities (conversion and share shift).

Maintain new business and merger and acquisition integration checklists, SharePoint sites, and OneNote pages.

Review each new business opportunity’s RFP, proposal, CAT model, and contract prior to conducting pre-kickoff meeting with AGM/DM and DBD and kickoff meeting with senior leaders and integration team.

Review each merger and acquisition’s data site, due diligence summaries, etc. prior to conducting pre-kickoff meeting with SVP/RVP, AGM/DM, and M&A and kickoff meeting with senior leaders and integration team.

Execute integration (capture and manage assumptions, information requirements, risks, etc., conduct follow up with integration team/business departments, as required, and provide direct support to location(s)).

After successful start-up, close out new business and merger and acquisition integration tasks and capture lessons learned from COO, SVP/RVP, and AGM/DM.

Learn and subsequently master First Student’s location-level processes and systems. Coach & mentor location-level team members to effectively and efficiently utilize First Student’s location-level processes and systems

Support management of Lost Contract Fleet per Lost Contract Fleet SOP, as required.

Support management of Fleet Audit process, as required.

**Experience & Skills Required**:
4-year degree or equivalent work experience.

5 years proven experience in passenger and/or student transportation or comparable service industry.

Prefer 1-2 years’ experience in a Location Manager or Assistant Location Manager or equivalent position with management responsibility.

Demonstrate leadership, decision-making and team building skills.

Excellent verbal and written communication skills in English (required) and French (preferred).

Ability to work in a fast-paced environment with others in a team setting.

Strong business background in financial, strategic, and organizational analysis with the ability to break complex problems into manageable components.

Proficient computer literacy essential with Microsoft Office products including Word, Excel, PowerPoint, Outlook, OneNote, and SharePoint.

Strong leadership skills required.

D

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