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Front Desk Agent

5 months ago

Airdrie, Canada Aspire Care Clinic Full time

**Front Desk Receptionist**

Aspire Care clinic located in the SE of Airdrie. Our Aesthetic team is led by Dr Charles Wang, who is a family physician with focus in aesthetics and skin conditions. We specialize in providing effective facial and body rejuvenation treatments. We are dedicated to providing safe treatments to our clients

**Major Responsibilities**
- Positive attitude
- Handle emergency situations
- Address customers' complaints or concerns
- Exceptional customer service skills
- Ensuring the clinic looks and feels amazing at all times
- Carry out our communication and marketing strategies: creating posts and videos on Instagram/YouTube/Facebook/TikTok/Google
- Assist in creating high-quality content, including monthly newsletters, posters, brochures video scripts etc. that are in line with company’s marketing guide.
- Greet clients and patients coming to Aspire by phone or in person. Assist with minor client issues and questions
- Respond to text or DM messages online, refer clients to relevant cosmetics or medical staff.
- Basic knowledge to sell medical grade skin care products and services
- Other administrative tasks and backup reception work as required.
- Leadership skills & Efficient interpersonal skills with flexibility, organized, reliability and team player

**Knowledge, Skills, and Ability Requirements**
- A minimum of 1 years’ experience in communications, retail, or social/digital fields. Knowledge of Canadian aesthetics market is an asset.
- Experience as an aesthetician would be a major asset
- Proven social media experience and content creation capabilities.
- Excellent command of English language (written and spoken)
- Multitasking is essential
- Ability to communicate effectively across all levels of the organization and with patients/clients
- Ability to work independently, problem solving and strong interpersonal skills
- Excellent knowledge of the Windows software (Word, Excel, PowerPoint), and social media (Instagram/YouTube/Facebook/TikTok/Google)
- Optimistic and realistic, dedicated, creative mindset, attention to detail.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 30 - 40 per week

**Salary**: From $17.00 per hour

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay
- Commission pay
- Retention bonus

**Experience**:

- Social Medica: 1 year (preferred)

Work Location: One location

Expected start date: 2023-04-03