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Hotel Operations Manager

2 months ago


Airdrie, Canada Best Western Regency Inn Full time
Job Summary

We are seeking a skilled Hotel Clerk Supervisor to join our team at Best Western Regency Inn. As a key member of our operations team, you will be responsible for overseeing the daily activities of our front desk and guest services staff.

Key Responsibilities
  • Leadership and Supervision: Provide guidance and support to our front desk and guest services team, ensuring excellent customer service and efficient operations.
  • Task Management: Coordinate and assign tasks to team members, review their performance, and provide feedback for improvement.
  • Staff Development: Hire, train, and develop staff in job duties, safety procedures, and company policies.
  • Operational Efficiency: Maintain the operation of computer systems, equipment, and machinery, and arrange for repairs to ensure business continuity and customer service delivery.
  • Supply Management: Requisition materials and supplies as needed.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a similar role.
  • Language: English.
  • Work Hours: 40 hours per week.