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Front Desk Agent

4 weeks ago

Airdrie, Canada Motel 6 Airdrie Full time

**Job description**

**JOB REQUIREMENTS**:

- Excellent customer service
- Adaptable to change and be able to handle multiple priorities under pressure
- Eager and focused to exceed guest expectations
- Exceptional conflict resolution, negotiation, and objection handling skills
- Able to respond quickly in a dynamic and changing environment
- Strong communication skills
- Strong computer knowledge (experience with HotelKey PMS is an asset)
- Able to work both independently and a team environment
- Knowledge of Airdrie and the Calgary area tourist attractions
- Able to effectively communicate both verbally and in writing

**DUTIES**:

- Check guests in, issue room keys, provide information on hotel services and room location
- Ensure valid identification is taken from guests at check-in
- Answer phones in a prompt and courteous manner
- Up-sell rooms where possible to maximize hotel revenue
- Answer all guest calls, messages, requests, questions or concerns
- Record guest preferences in the PMS system
- Check guests out, including resolving any late or disputed charges
- Accurately process all guest transactions using established procedures
- Communicate any outstanding guest requests or issues to management that may require additional monitoring
- Take action to solve guest problems/complaints using appropriate service recovery guidelines
- Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior
- Assist with laundry and other backroom cleaning duties

**Job Summary**:

- Maintain an inventory of vacancies, reservations and room assignments
- Register arriving guests and assign rooms
- Present statements of charges to departing guests and receive payment.
- Post all daily room and outstanding charges.
- Maintain a high standard of personal hygiene and appearance.

Full-Time hours available: 3PM - 11PM Sunday to Thursday / Can be modified upon request

**Job Types**: Full-Time, Permanent

**Salary**: $16.00-$17.00 per hour

Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: $16.00-$17.00 per hour

Schedule:

- 8 hour shift
- Evening shift

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Airdrie, AB T4B0J6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)

Work Location: In person