Sr Production Support Analyst
2 weeks ago
Job Title: Sr Production Support Analyst
Location: Mississauga, ON (Hybrid)
Duration: 18 Months
Job Description:
- Good understanding of trading applications and trading process
- Good experience with Incident resolution
Responsibilities:
- Providing quick resolutions to app issues, driving stability, efficiency, and effectiveness improvements to help us and the business succeed.
- Ability to handle incidents and problems at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
- Communicate effectively with operations and technology partners on a regional or global basis.
- Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
- Ensures essential procedures are followed and helps to define operating standards and processes.
- Act as a liaison between users/traders, interfacing with internal technology groups and vendors.
Qualifications:
- Multiple years of experience in an Application Support role.
- Experience is Financial technology & business is desirable but not mandatory.
- Skill Set: Oracle, Microsoft SQL , UNIX
- Experience installing, configuring or supporting business applications.
- Issue tracking and reporting using tools
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