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Sr Production Support Analyst

3 months ago

Mississauga, Canada Dexian Full time

Job Title: Sr Production Support Analyst

Location: Mississauga, ON (Hybrid)

Duration: 18 Months


Job Description:

  • Good understanding of trading applications and trading process
  • Good experience with Incident resolution


Responsibilities:

  • Providing quick resolutions to app issues, driving stability, efficiency, and effectiveness improvements to help us and the business succeed.
  • Ability to handle incidents and problems at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
  • Communicate effectively with operations and technology partners on a regional or global basis.
  • Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
  • Ensures essential procedures are followed and helps to define operating standards and processes.
  • Act as a liaison between users/traders, interfacing with internal technology groups and vendors.


Qualifications:

  • Multiple years of experience in an Application Support role.
  • Experience is Financial technology & business is desirable but not mandatory.
  • Skill Set: Oracle, Microsoft SQL , UNIX
  • Experience installing, configuring or supporting business applications.
  • Issue tracking and reporting using tools