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Sr Production Support Analyst

3 months ago


Mississauga, Canada Dexian Full time

Job Title: Sr Production Support AnalystLocation: Mississauga, ON (Hybrid) Duration: 18 MonthsJob Description:Good understanding of trading applications and trading processGood experience with Incident resolutionResponsibilities:Providing quick resolutions to app issues, driving stability, efficiency, and effectiveness improvements to help us and the business succeed.Ability to handle incidents and problems at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.Communicate effectively with operations and technology partners on a regional or global basis.Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.Ensures essential procedures are followed and helps to define operating standards and processes.Act as a liaison between users/traders, interfacing with internal technology groups and vendors.Qualifications:Multiple years of experience in an Application Support role.Experience is Financial technology & business is desirable but not mandatory.Skill Set: Oracle, Microsoft SQL , UNIXExperience installing, configuring or supporting business applications.Issue tracking and reporting using tools