Production Support Analyst

5 months ago

Mississauga, Canada CB Canada Full time

Production Support Analyst

On behalf of our client in the Financial Services Sector, PROCOM is looking for a Production Support Analyst.

Production Support Analyst – Job Description

  • The Application Support Senior Analyst provides technical and business support for users of Applications

  • This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed

  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm

  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations

  • Start of day checks, continuous monitoring, and regional handover

  • Perform same day risk reconciliations

  • Develop and maintain technical support documentation

  • Identifies ways to maximize the potential of the applications used

  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner

  • Ensures that storage and archiving procedures are in place and functioning correctly

  • Formulates and defines scope and objectives for complex application enhancements and problem resolution

  • Reviews and develops application contingency planning to ensure availability to users

  • Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements

  • Participate in application releases, from development, testing and deployment into production

  • Engages in post implementation analysis to ensure successful system design and functionality

  • Considers implications of the application of technology to the current environment

  • Identifies risks, vulnerabilities and security issues; communicates impact

  • Ensures essential procedures are followed and helps to define operating standards and processes

  • Act as a liaison between users/traders, interfacing internal technology groups and vendors

  • Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements

  • Acts as advisor or coach to new or lower-level analysts

  • Provides evaluative judgment based on analysis of factual information in complicated and unique situations

  • Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams

  • Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information

  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives

  • Performs other duties and functions as assigned

  • Has the ability to operate with a limited level of direct supervision

  • Can exercise independence of judgement and autonomy

  • Acts as SME to senior stakeholders and /or other team members

Production Support Analyst – Mandatory Skills

  • 4-6 years' experience in an Application Support role

  • Experience installing, configuring or supporting business applications

  • Experience with some programming languages and willingness/ability to learn

  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization

  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand

  • Demonstrated analytical skills

  • Issue tracking and reporting using tools

  • Knowledge/ experience of problem Management Tools

  • Consistently demonstrates clear and concise written and verbal communication skills

  • Ability to communicate appropriately with relevant stakeholders

  • Hadoop/Big Data Platform

  • Working knowledge of various components and technologies under Cloudera distribution like HDFS, Hive, Impala, Spark, YARN, Sentry, Oozie, Kafka

  • Very good knowledge of analyzing the bottlenecks in the cluster - performance tuning, effective resource usage, capacity planning, investigating

  • Perform daily performance monitoring of the cluster - Implement best practices, ensure cluster stability and create/analyze performance metrics

  • Hands-on experience in supporting applications built on Hadoop

  • Linux

  • 4 – 5 years of experience

  • Database

  • Good SQL experience in any of the RDBMS

  • Focus on Sybase / Oracle / MSSQL databases

  • Scheduler/Monitoring tools

  • Autosys / CONTROL-M or other schedulers will be of added advantage

  • Knowledge / working experience of ITRS Active Console/other monitoring tools

  • PowerShell, UNIX shell scripting, Python, Java will be of added advantage

Production Support Analyst - Assignment Start Date

ASAP – 6 months to start

Production Support Analyst - Assignment Location

Mississauga, ON – Work Hybrid

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