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Data Coordinator

2 months ago

Toronto, Canada Family Service Toronto Full time

Grow with us

Family Service Toronto (FST) helps people face a wide variety of life challenges. For over 100 years, we have worked with individuals and families destabilized by precarious mental health and/or socioeconomic circumstances, to achieve greater resilience and stability in more just and supportive communities. We achieve this through our direct service work of intervention and prevention which includes counselling, peer support and education; knowledge building; and system-level work including social action, advocacy, community building and working with partners to strengthen the sector.

We’re proud of our people and culture We are constantly evolving what we do and how we do it. Our work is grounded in the lived experience of the clients and the community. We celebrate diversity, equity, inclusion, and excellence. We are agile, learning and always willing to try new things.

The Opportunity

Reporting to the Manager, Technology and Business Intelligence, the Data Coordinator will perform a variety of database-related and administrative tasks for the PassportONE program and act as a link between the External and Internal stakeholders.

Responsibilities:

  • Records team meeting minutes for the Tech and Business Intelligence (BI) team and other meetings related to the Tech and BI department.
  • Training:
  • Creates training documents and user process manuals.
  • Provide trainings in-person, online and on the phone to internal and external users like Passport Agencies (PA) and to staff in Passport Administrative related processes.
  • Provides technical support in-person, online and on the phone to internal and external users for use of CRM, Docushare, and eForm.
  • Helps internal and external users on running queries and troubleshooting client files on CRM.
  • Be a subject matter expert for the client management system, attend trainings, read manuals and view training videos for system upgrades, sends emails to Support team for IT issues and requests new features for system and connects with the tech lead of project when required.
  • Performs UAT on the CRM, client’s portal and checks migrated data for all PAs upon their onboarding.
  • Manages the Help Desk (IT ticketing system). Answers inquiries and provides support online, by email or by phone. Analyzes the nature of the questions and directs to the appropriate department and escalate as required in a timely manner.
  • Maintains and updates documents for Working Groups as requested.
  • Manages SharePoint sites by uploading documents, videos, posting announcements and sent invites to internal and external users among others.
  • Contributes and assists in the development of organizational and departmental policies and services pertinent to the role.
  • Provides feedback and suggest changes to improve efficiency and effectiveness of IT systems, user manuals, procedures, and routines. Implements approved changes.
  • Coordinates client transfer ins/transfer outs and closings in CRM.
  • Creates and adjusts the budget lines as per request.
  • Assist in cleaning up the Agency Budget Adjustment Pending logs.
  • Generates and verifies reports to ensure data accuracy. Flags problems and coordinates with the Manager, Technology and Business Intelligence for resolutions.
  • Assists in monitoring and analyzing data quality in CRM in collaboration with the Technology and Business Intelligence Manager, Management makes corrections as required.
  • Suggests improvements in data collection, analysis methods and service data systems.

Qualifications:

  • One to two years community college or a combination of education and experience in a relevant field.
  • Three to five years of experience in data coordination.
  • Demonstrated skill in a customer service role.
  • Demonstrated analytical capabilities with strong problem-solving skills.
  • Ability to sensitively and professionally respond to the needs of clients and the ability to maintain client and organizational confidentiality.
  • Excellent organizational and multitasking skills including the ability to carry out required duties in a detailed, methodical, and thorough manner.
  • Good verbal and written communication skills in English.
  • Proficient computer skills (e.g., skills using Microsoft Word, Excel, PowerPoint Outlook, Access, and CRM).
  • Accurate, 60 wpm typing skills.
  • Tact, diplomacy, and flexibility in dealing with people in a variety of roles.
  • Ability to work as part of a team in a diverse environment.
  • Ability to work in and contribute to an environment which respects the human rights, dignity and worth of all individuals.
  • Ability to work accurately with strong attention to detail in an environment with many potential interruptions.
  • Demonstrated commitment to principles of social justice, equity, inclusion, and cultural competency.
  • Experience creating training presentations and user manuals.
  • Satisfactory Criminal Reference Check and Vulnerable Sector Check required upon hire.

Interested?

Please indicate file number IT #41-24 on your application and submit cover letter and resume by September 2nd, 2024, at 5:00 PM to

Our goal is to attract, develop, and retain highly talented employees from diverse backgrounds allowing us to benefit from a wide variety of experiences and perspectives.

We actively encourage applicants from all equity seeking groups. First Nations, Inuit, Métis, Black and People of Colour, people with disabilities, people of diverse gender expression, members of 2SLGBTQI+ communities and people with lived experience of poverty are encouraged to apply.

In accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and FST’s Equity and Inclusion policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.

We thank all applicants and will contact the individuals selected for an interview.