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Customer Service Advocate

4 months ago

Winnipeg, Canada Daniels Sharpsmart Inc. Full time

Customer Service Advocate (14 months contract)

3-5 years’ experience, responsible for the day-to-day operational administration of our Winnipeg facility involving client reception, logistics, scheduling, purchasing, billing and environmental compliance.

Responsibilities
  • Work with operations to schedule in client appointments into the facility and coordinate changes/exceptions and other required notifications.
  •  Document and maintain waste receipt/shipment records while ensuring the completeness, accuracy of all entries created – i.e. Waste Manifests, Bills of Lading, and work orders
  • Follow MTO/TDG/MOE or applicable provincial regulations with regards to the transportation, receiving and management of waste.
  • Ensure all internal and regulated documents are completed correctly and organized - including lab analytical, work orders, BOLs, manifests, driver logs, hazard assessments, etc. and completed daily.
  • Prepare work orders based on confirmed service requests and complete billings following job execution and material acceptance with strong attention to detail and accuracy.
  • Responsible for general customer/facility inquiries and direct to other appropriate parties.
  • Create and maintain customer accounts, waste classification and pricing profiles within our proprietary CRM system.
  • Prepare waste diversion and other reports for customers and management upon request.
  • General office administration including electronic and paper-based storage/filing.
  • Assist with procurement and purchasing as required.
  • Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
  • Arrange warehouse, catalog goods, plan routes and process shipments
  • Maintain metrics and analyze data to assess performance and implement improvements
  • Comply with laws, regulations and ISO requirements
Requirements:
  • 2-4 years’ experience in a similar role.
  • University degree or College Diploma, preference given to those in environmental science and transportation related disciplines.
  • Previous environmental or related experience with knowledge of Transportation of Dangerous Goods is an asset.
  • At least 2 years customer service and/or office administration experience
  • Excellent communication skills in oral and written English.
  • Ability to independently resolve problems within one’s scope of authority and understanding of when to escalate to superiors.
  • Proficiency in Microsoft office suite including Word, Power Point and Outlook with emphasis on Excel.
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