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Customer Service Advocate

4 months ago

Winnipeg, Canada Daniels Health & Sharpsmart Full time

Our story began with a passionate idea that we could change the world.... And to be honest, we’ve never stopped believing that... In 1986 it was a simple concept that microbiology teamed with innovation and clinical contribution could eliminate an issue that was profoundly impacting the healthcare industry - HIV acquired through needle-stick injuries.
- In Australia, we lived out our dream. Investing years into R&D to create the safest containment system in the world and taking on the industry status quo to petition for higher standards in sharps protection, we witnessed an 80+ percent reduction in disposal-related needlestick injuries nationwide. And then we kept going...

**Who are we looking for**
- Customer Service Advocate (14 months contract)

3-5 years’ experience, responsible for the day-to-day operational administration of our Winnipeg facility involving client reception, logistics, scheduling, purchasing, billing and environmental compliance.

**Responsibilities**:

- Work with operations to schedule in client appointments into the facility and coordinate changes/exceptions and other required notifications.
- Document and maintain waste receipt/shipment records while ensuring the completeness, accuracy of all entries created - i.e. Waste Manifests, Bills of Lading, and work orders
- Follow MTO/TDG/MOE or applicable provincial regulations with regards to the transportation, receiving and management of waste.
- Ensure all internal and regulated documents are completed correctly and organized - including lab analytical, work orders, BOLs, manifests, driver logs, hazard assessments, etc. and completed daily.
- Prepare work orders based on confirmed service requests and complete billings following job execution and material acceptance with strong attention to detail and accuracy.
- Responsible for general customer/facility inquiries and direct to other appropriate parties.
- Create and maintain customer accounts, waste classification and pricing profiles within our proprietary CRM system.
- Prepare waste diversion and other reports for customers and management upon request.
- General office administration including electronic and paper-based storage/filing.
- Assist with procurement and purchasing as required.
- Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
- Arrange warehouse, catalog goods, plan routes and process shipments
- Maintain metrics and analyze data to assess performance and implement improvements
- Comply with laws, regulations and ISO requirements

**Requirements**:

- 2-4 years’ experience in a similar role.
- University degree or College Diploma, preference given to those in environmental science and transportation related disciplines.
- Previous environmental or related experience with knowledge of Transportation of Dangerous Goods is an asset.
- At least 2 years customer service and/or office administration experience
- Excellent communication skills in oral and written English.
- Ability to independently resolve problems within one’s scope of authority and understanding of when to escalate to superiors.
- Proficiency in Microsoft office suite including Word, Power Point and Outlook with emphasis on Excel.

$40,000 - $42,000 a year

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.