Customer Service Advocate

2 weeks ago


Winnipeg, Canada Gatestone & Co. Inc Full time

**Customer Service Advisor**

**Key Accountabilities**:

- Answering inbound calls pertaining to customer service and billing support.
- Accurately explaining a customer’s bill, identifying an overdue balance, and answering account balance questions.
- Process credit card payments and assist with pre-authorized payment setup and modification.
- Understanding and explaining promotional offers to customers and confidently resolving disputes.
- Offering entertainment packages and service solutions that add value to the customer and fit their unique lifestyle and financial needs.
- Escalation services to manage complaints that require a Team Leader or Supervisor to make decisions based on guidelines and procedures set out by client.
- Meet KPI targets as set by management and the client
- Other duties as assigned

**Core Competencies & Attributes**:

- Effective communication skills
- Customer Service experience is an asset
- Punctual, is consistently at work and on time

**Experience & Qualifications**:

- Call center experience an asset but not a requirement

**Job Types**: Full-time, Permanent

**Salary**: $15.50 per hour

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location



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