Customer Service Representative

3 weeks ago


Winnipeg, Canada eCom Customer Care Full time

**eCom Customer Care provides customer service to over 200,000 customers around the world per year. You can expect a supportive, friendly and fun, work environment when you join our growing team.**

Our Customer Service Representatives (CSRs) are responsible for delivering fast & effective customer service to new and existing clients while promoting a variety of products and services.

**Principal Duties & Responsibilities**:

- Manage a large volume of customer calls in an inbound and outbound call center environment
- Follow communication “scripts” when handling different customer calls
- Identify customers’ needs, clarify information and provide solutions and/or alternatives to their needs or issues
- Educate customers on product benefits, availability and pricing options
- Seize opportunities to upsell products and make sales when they arise
- Utilize a customer management system to document call and sale details
- Meet or exceed established personal targets across a variety of metrics
- Creates a “seamless” experience for customers by assisting co-workers in all departments

**Job Requirements**:

- Previous experience in a customer service or sales role
- Strong phone and verbal communication skills along with active listening
- Experience with computer data entry and using customer management software
- Ability to multi-task, set priorities and manage time effectively
- Skills related to sales and handling objections
- Minimum Grade 12 education or GED equivalent.
- Ability to fluently communicate in English with customers on the phone
- Recommended Canadian Language Benchmark of Stage II Intermediate: CLB 5+
- Legal Ability to work in Canada

As an employee of eCom Customer Care, you can look forward to:

- Health & dental benefits
- Shift availability varying Monday through Sunday between 7:00 am and 6:00 pm
- Small training classes
- Discounted monthly transit passes (EcoPass)
- Casual dress code
- Social Committee Events

**Job Types**: Full-time, Permanent

**Salary**: $15.00 per hour

**Benefits**:

- Casual dress
- Commuter benefits
- Company events
- Dental care
- Extended health care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekend availability

Supplemental pay types:

- Commission pay
- Overtime pay

Application question(s):

- Are you legally entitled to work in Canada?
- Do you have open availability Monday to Sunday between 7:00 am and 6:00 pm?
- English Language Proficiency: Beginner, Intermediate or Fluent

**Experience**:

- customer service: 1 year (preferred)

**Language**:

- Spanish (preferred)

Work Location: In person

Application deadline: 2023-06-06
Expected start date: 2023-06-12



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