Administrative Assistant

Reporting to the General Manager, the Administrative Assistant is responsible for supporting the General/Operations Manager with daily administrative procedures and processes to facilitate the efficient operation of the organization.We are a growing organization looking for a Project Coordinator who is looking to join our team. We provide emergency response, restoration, and reconstruction to the insurance industry, residential and commercial customers. We offer a wide range of services that remediate conditions caused by fire, flood, wind, mold, and other hazards.Position SummaryAs Admin Assistant/Project Coordinator, you will work closely with the other staff on restoration projects by supporting and assisting in areas of administration, communication, and meeting or exceeding key performance indicators (KPIs). Construction knowledge is an asset but not essential.Key Responsibilities/DutiesEnter and maintain complete job file information and date milestones in our project management software and online communication platformsSet up and keep organized paper job filesManage incoming calls to facility, answering questions and or directing them to the appropriate team member.Monitor incoming centralized email queue (client portal) including providing a response and distribution to appropriate team members.Schedule internal staff and subtrades to complete reconstruction of insureds home.Type/transcribe and upload/send required job file documentsMaintain communication and liaise with various stakeholdersAssist with regular reporting requirementsPerform all tasks in a timely manner with the aim to meet or exceed client needs (KPIs)QualificationsTo perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge, and abilities required within a specified period of time as agreed upon, in writing, with the General Manager.1+ years of experience working in an administrative positionExperience in construction, restoration, or insurance industry an asset but not essentialStrong computer skills, able to learn new programs with easeTyping speed of 40+ wpm accuratelyStrong administrative and clerical skillsStrong customer service skillsAbility to adapt in a changing environmentAble to empathize with clients/customers who have experienced loss of personal propertyAble to work in constantly changing environment and prioritize tasksCharacteristic and Ability RequirementsAbility to communicate expectations and requirements to crew/staffEffective communication skills both written and verbalAbility to engage clients in conversations to service their needs and meet expectationsPride taken in providing clean residential and commercial environments to clientsStrong attention to detail and ability to multi-taskDemonstrated sound work ethicsProven ability to build and maintain strong working relationshipsFlexible, adaptable and able to work effectively in a variety of settingsWorks well independently and in a team environmentEducational RequirementsEducation Required: High School DiplomaOther Education/Certification/Training preferred: n/aWork Experience RequirementsWork experience required: 1 - 3 years in an administrative capacityJob related experience required: n/aWorking ConditionsWhile in the office, there is low risk of exposure to adverse working conditions. This position requires the individual to perform occasional duties in a warehouse environment and may have occasional exposure to changes in temperature and odours.ServiceMaster Restore Oakville is a franchise based out of Oakville, Ontario.Competitive wage based on experience. Job Type: Full-time. Pay: $20.00/hour/ Benefits after completion of probationary period. Work Location: In person.We thank all applicants for their interest, however, only short-listed candidates will be contacted.BenefitsCompetitive salaryDental insurancePaid time off #J-18808-Ljbffr