Guest Service Agent

3 weeks ago

Toronto, Canada Hotel X Toronto Full time

A rewarding and challenging experience awaits you at Hotel X Toronto, a Destination By Hyatt Hotel. We are an International Hotel Company and pride ourselves on delivering a novel approach to hospitality. Hotel X Toronto is dedicated to providing kind, unpretentious, customer‑focused service that has earned numerous awards over the years. We offer luxury in a relaxed setting right on the water and play a role in the community beyond that of a traditional hotel. Job Summary To process the arrival and departure of the hotel’s guests through the hotel property management system, post charges to accounts and take telephone reservations as required. Role and Responsibilities Greet and welcome guests upon arrival. Ensure cash float is balanced at the beginning and end of each shift. Ensure all registered guests have sufficient payment via credit check report and proper identification presented. Ensure all daily arrivals are processed and special requests are taken care of. Checkout guest accounts ensuring proper billing, postings and revisions are properly performed and logged. Ensure all guest complaints or concerns are dealt with promptly and efficiently. Ensure all packages for guests are logged/delivered promptly and efficiently. Assist guests with hotel and area information or any requests they have. Assist with arranging transportation and the storage of guest luggage. Check‑in guest reservations ensuring proper billing, postings and information is correct. Ensure shift audit balances and paperwork is all accounted for. Benefits Dental care Life insurance Company pension Vacation & paid time off Discounted/free food Employee assistance programs Qualifications Minimum of 1‑year front desk, reservations experience in a hotel or related industry; experience within a luxury hotel environment is a plus. Excellent oral/written communication and interpersonal skills, able to interact with all levels of guests in a professional and cordial manner. Exceptional organizational/problem‑solving skills, self‑motivated and very detail oriented. Computer literate with MS Office applications and preferably hospitality programs – Opera. Flexible shift availability including evenings, weekends, and holidays. May be required to work varying schedules to reflect the business needs of the hotel. Attendance at all scheduled training sessions and meetings is required. Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process. We thank all applicants; however, only those selected for an interview will be contacted. Required Behaviors Thought Provoking: Capable of making others think deeply on a subject. Team Player: Works well as a member of a group. Loyal: Shows firm and constant support to a cause. Functional Expert: Considered a thought leader on a subject. Enthusiastic: Shows intense and eager enjoyment and interest. Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well. Dedicated: Devoted to a task or purpose with loyalty or integrity. Motivations: Inspired to perform well by the ability to contribute to the success of a project or the organization. Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization. #J-18808-Ljbffr

  • Guest Services Agent

    7 days ago

    Toronto, Canada Silver Hotel Group Full time

    **Guest Services Agent** We are currently looking for a **Guest Services Agent**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are passionate about their work and...

  • Guest Service Agent

    1 day ago

    Toronto, Canada The Drake Full time

    Celebrating its 21st anniversary this year, The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food + drink and special events. We’re more than a place to sleep, eat + drink; we believe culture and community matter and are committed to an exceptional hospitality experience delivered in our signature style; one that is genuine,...

  • Guest Service Agent

    1 day ago

    Toronto, Canada Omni Hotels & Resorts Full time

    Overview / vue générale: **King Edward Hotel** With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 120 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and...

  • Guest Service Agent

    5 days ago

    Toronto, Ontario, Canada Silver Hotel Group Full time $35,000 - $55,000 per year

    Guest Services AgentWe are currently looking for a Part Time Guest Services Agent The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service.What We OfferWork with like-minded team members who are passionate about their work and keep things...

  • Guest Services Agent

    1 day ago

    Toronto, Canada Wyndham Hotels & Resorts Full time

    Dolce is now seeking a Guest Services Agent to join our team at Dolce Intl BMO Canada in Toronto, Ontario. **Job Summary**: Wyndham Hotels and Resorts is searching for a Front Desk Agent who will be reporting to Front Office Manager. Front Desk Agent will assist guests with any needs or questions that arise during check-in and checkout. **Education &...

  • Guest Services Agent

    7 days ago

    Toronto, Canada Germain Hotels Full time

    "What can I do for you?" is your mantra We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a...

  • Guest Service Agent

    2 weeks ago

    Toronto, Canada Chelsea Hotel, Toronto Full time

    The Guest Service Agent complete all guest check-ins and check outs according to Chelsea procedures and to the guest satisfaction. Ensure excellent communication skills in order to exceed the guest expectations and meet their needs. Must have an excellent working knowledge of the current computer systems and room types, and be able to follow all credit...

  • Guest Services Agent

    2 weeks ago

    Toronto, Canada Germain Hotels Full time

    "What can I do for you?" is your mantra We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a...

  • Guest Service Agent

    5 days ago

    Toronto, Canada Executive Cosmopolitan Hotel Toronto Full time

    We are currently looking for a few new team members! If you want to be a part of a fun and exciting team, enjoy meeting new people and most importantly love making a difference to our guests everyday, then you have what it takes to be an amazing **Guest Service Agent!** **Duties and Responsibilities** - Providing excellent guest service to internal and...

  • Guest Service Agent

    1 week ago

    Toronto, Canada Sodexo Canada Ltd Full time

    **Company Description** Sodexo** is the global leader in services that improve Quality of Life in the corporate, education, healthcare, and remote site segments. An essential factor in individual and organizational performance. Operating in 67 countries, we serve over 100 million consumers each day through our unique combination of services. We pride...