Guest Service Agent

3 days ago

Toronto, Canada Executive Cosmopolitan Hotel Toronto Full time

We are currently looking for a few new team members

If you want to be a part of a fun and exciting team, enjoy meeting new people and most importantly love making a difference to our guests everyday, then you have what it takes to be an amazing **Guest Service Agent**

**Duties and Responsibilities**
- Providing excellent guest service to internal and external clients
- Assisting guests with arrival and departure (check-in / check-out)
- The ability to handle guest inquiries and concerns, always striving for 110% guest satisfaction
- Problem solving to determine a mutually beneficially resolution
- Providing Concierge and Front Desk support to ensure smooth operations
- Coordinating and multi-tasking job duties in a busy environment
- Offer guests information on the Hotel and the surrounding area
- Able to organize, prioritize and maintain focus on service details during high and low business volumes.
- Represent Executive Hotel Cosmopolitan as an ambassador of the brand in a professional manner
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Identify and correct unsafe work procedures or conditions and/or report them to management.
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Other duties as assigned

**Position Qualifications**
- 1-2 years front office experience preferred
- Customer service driven with a passion for providing exceptional service
- Excellent communications, interpersonal, time management and organizational skills
- Ability to function calmly in a stressful and high-pace environment
- Shows initiative and take ownership of challenges
- Adept at managing tasks and problem solving
- Working cooperatively in a team environment as well as independently
- Must be capable of lifting up to 30 pounds and performing light physical activity
- Must be able to stand and be active for a minimum of 8 hours per day
- Clear, concise and effective verbal and written communication skills
- Must be available days, evenings, weekends, and holidays (AM & PM shifts)
- Room Key (PMS System)
- Previous customer service experience mandatory
- Previous experience in a hotel preferred

**Job Type**: Part-time

Pay: $21.22 per hour

Expected hours: 24 - 32 per week

Schedule:

- 8 hour shift
- Evening shift
- Morning shift
- Overtime
- Weekends as needed

Work Location: In person

Application deadline: 2024-10-18
Expected start date: 2024-10-18

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