Guest Service Agent

1 week ago

Toronto, Canada Chelsea Hotel, Toronto Full time

The Guest Service Agent complete all guest check-ins and check outs according to Chelsea procedures and to the guest satisfaction. Ensure excellent communication skills in order to exceed the guest expectations and meet their needs. Must have an excellent working knowledge of the current computer systems and room types, and be able to follow all credit procedures. Must be well informed of the hotel services and pass that information on to the guests. Create a welcoming and personable atmosphere for all guests.
- _Promote up selling Hotel facilities to the guests._
- _Ensure all charges made by guest are correctly posted on room accounts. (i.e. laundry, parking, ticket service charge, etc)._
- _Ensure that all outstanding balances for departed guests are settled._
- _Follow up on guest complaints and special requests._
- _Ensure the guests are greeted appropriately and are given the opportunity to provide us with feedback concerning their stay._
- _Answer any guest or visitor questions or direct them to someone that can assist them. Ensure complete guest satisfaction._
- _Greet guest by using first name if known._
- _Smile and make eye contact with each guest, always say “my pleasure” instead of “you’re welcome”._
- _Practice correct cash handling procedures._
- _Ensure float is appropriately stocked and balanced._
- _Complete the settlement of all outstanding accounts from departed guest._
- _Open communication with Manager to report challenges or issues._
- _Safe and effective use equipment._

**Job Types**: Full-time, Permanent

**Salary**: $25.00 per hour

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Weekend availability

COVID-19 considerations:
Surface cleaning, plexiglass barriers, optional masking, disinfecting stations

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (preferred)

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