Guest Service Agent

2 days ago

Toronto, Canada Sodexo Canada Ltd Full time

**Company Description** Sodexo** is the global leader in services that improve Quality of Life in the corporate, education, healthcare, and remote site segments. An essential factor in individual and organizational performance. Operating in 67 countries, we serve over 100 million consumers each day through our unique combination of services. We pride ourselves on being committed to the highest standard of Employment Equity and Diversity as we deliver more than 850 food and facilities management solutions across 750+ sites.

**Grow your career with a company that shares your passion** Sodexo Canada has the position you are looking for. One of our fast-paced dining outlets is looking for an energetic, cross trainable and courteous individual that will work as a** Guest Service Agent - Full Time
- Welcoming guests as they arrive at the property and making a positive first impression
- Checking guests in, issuing cards, and showing visitors to their destination
- Telling guests about special features, such as the spa, on-site restaurants, and any events
- Addressing concerns or complaints and resolving issues by providing excellent service
- Maintaining accurate records of guest interactions and transactions
- Noting important details, such as allergies, special occasions, or room requests to accommodate guests
- Coordinating with the maintenance and cleaning teams to ensure rooms and shared spaces remain tidy
- Providing important safety and security information to guests and communicating with security if there are any issues or suspicious activity
- Monitoring guest satisfaction and responding to or implementing feedback
- Maintaining professionalism and being courteous while following the property's policies and procedures
- Creating a welcoming environment to ensure a positive guest experience during their stay

**Qualifications**
- At least 2 years’ experience in a similar hospitality environment
- Exceptionally service oriented with good communication and interpersonal skills
- Well-organized multi-tasker
- Software skills include Delphi, CVENT, Microsoft Office, Social Tables
- Experience in meeting, bookings and hotel reservations processes and software
- Must be a self-starter, able to take initiative, running projects from start through to completion with mínimal oversight
- Post-secondary diploma / degree in Hospitality Management is preferred

**Value Behaviours**:
Serving Clients and Customers

Clear and Strong Communication skills
Drive and Dependability
Providing Quality Services
Desire to ask “What’s Next” and Continually Grow

**Additional Information**
- Flexible work environment
- Competitive compensation & great employee benefits
- Training and development programs
- Countless opportunities for growth
- Corporate responsibility & sustainability
- Canada’s Top Employers for Young People 2019
- Canada’s Best Employers by Forbes 2019
- Diversity Inc. Top 50 employer 2019
- And so much more

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.

**Pay Rate**: $18.00 per hour**,**

**Job Types: Full-time Permanent**

**Thank you for your interest in Sodexo.**

**Follow us on social media to see first-hand what we are all about**

**LinkedIn**: Sodexo Canada Careers

  • Guest Services Agent

    2 days ago

    Toronto, Canada CEM Resorts Full time

    We are currently seeking a passionate and customer-oriented individual to join our team as a Guest Services Agent at our Toronto location. As a Guest Services Agent, you will play a vital role in ensuring that our guests have a memorable and enjoyable stay. **Responsibilities**: - Guest Check-In and Check-Out: Greet guests upon arrival, assist with the...

  • Guest Service Agent

    2 weeks ago

    Toronto, Canada Germain Hotels -Le Germain Hotel Toronto Mercer, 30 Mercer Street, Toronto Full time

    “What can I do for you?” is your mantra We’re looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have...

  • Guest Services Agent

    2 weeks ago

    Toronto, Canada Silver Hotel Group Full time

    The Anndore House is currently looking for a part-time **Guest Services Agent**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are passionate about their work and keep...

  • Guest Service Agent

    1 week ago

    Toronto, Ontario, Canada Silver Hotel Group Full time

    Guest Services AgentWe are currently looking for a Part Time Guest Services Agent The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service.What We OfferWork with like-minded team members who are passionate about their work and keep things...

  • Guest Service Agent

    5 hours ago

    Toronto, Ontario, Canada Silver Hotel Group Full time

    Guest Services AgentWe are currently looking for aGuest Services Agent The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service.What We OfferWork with like-minded team members who are passionate about their work and keep things fun, every...

  • Guest Service Agent

    3 days ago

    Toronto, Canada Drake Hotel Properties Full time

    Overview The Drake has been part of the community and guests’ lives since 2004. Celebrating its 22nd anniversary this year, The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food + drink and special events. We’re the destination for the curious, celebrating emerging music and art, serving food and drinks that reimagine the...

  • Guest Service Agent

    3 days ago

    Toronto, Canada Drake Hotel Properties Full time

    Overview The Drake has been part of the community and guests’ lives since 2004. Celebrating its 22nd anniversary this year, The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food + drink and special events. We’re the destination for the curious, celebrating emerging music and art, serving food and drinks that reimagine the...

  • Guest Service Agent

    2 days ago

    Toronto, Canada Drake Hotel Properties Full time

    The Drake has been a part of the community and our guests’ lives since 2004. Celebrating its 22nd anniversary this year, The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food + drink andspecial events. To this day,we’rethe destination for the curious. At The Drake, we celebrate emerging music and art, serve food and drinks...

  • Guest Service Agent

    1 day ago

    Toronto, Canada Drake Hotel Properties Full time

    The Drake has been a part of the community and our guests’ lives since 2004. Celebrating its 22nd anniversary this year, The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food + drink andspecial events. To this day,we’rethe destination for the curious. At The Drake, we celebrate emerging music and art, serve food and drinks...

  • Guest Services Agent

    7 days ago

    Toronto, Canada Germain Hotels Full time

    "What can I do for you?" is your mantra We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a...