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Bilingual (Spanish/English) Incident Response Coordinator

2 months ago

Calgary, Canada Adecco Full time

Are you a Bilingual professional (Spanish & English) seeking a job opportunity? Adecco is currently recruiting for a permanent Bilingual Incident Response Coordinator (Spanish & English) position with our client, a global leader in workplace safety based in Calgary, AB.

As the Alert Management Specialist, you will manage safety incidents efficiently and conscientiously from onset through to resolution.

· Location: Calgary

· Shifts: Sundays 6:30am - 3pm

Monday to Thursday 8am - 4:30pm

· Job type: Full-time | Permanent

Duties and Responsibilities:

· Monitor the safety of our customers' personnel.

· Manage emergency alerts and follow escalation protocols professionally, with efficiency.

· Respond to emergency situations with calm and confidence.

· Provide basic troubleshooting and technical support when an alert is triggered.

· Monitor weather and road conditions where customers are working alone to keep them informed of potential issues.

· Provide excellent customer service.

· Maintain records and prepare reports.

Requirements and Qualifications:

· Must be legally eligible to work, and reside in Canada

· Minimum 5 years of Customer service or dispatch experience

· Fluent written & spoken English is required

· Fluent/native speaker level in written & spoken Spanish is mandatory

· Flexible to work night shift or overtime when exceptionally needed

· Strong computer literacy, experience with Teams and Outlook is an asset

· Clear criminal background check

· Valid First Aid and CPR are an asset

· Consistently demonstrate a strong work ethic to handle a high volume of client interactions with diligence, professionalism, and attention to detail

· Ability to work autonomously and efficiently under pressure.