Bilingual (French/english)parts Customer Service
2 months ago
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun “
**The Opportunity**:
We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
**The Role**:
PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team to support the Install Services Team, as a Bilingual (French/English) Parts Customer Service Representative. You will provide top quality knowledge and expertise in both French and English languages, to our clients who contact our call center. You will be providing immediate solutions and services. The Bilingual (French/English) Parts Customer Service Representative is responsible for handling trouble shooting, documenting issues, training customers, and following up on incidents relating to our software/services and performing implementations.
**Responsibilities**:
- Provide excellent software support to our customers in the Parts module to our French and English-speaking customers
- The Parts Customer Service Representative keeps users informed about their escalations/incident’s status at agreed intervals
- Ensure support services are delivered professionally and effectively
- As a Bilingual (French/English) Parts Customer Service Representative, you need to be able to communicate effectively, provide empathy for the customer, as well as build and maintain positive relationships
- Participates fully in coaching and follows action plans given
- Willingness to commitment to an ongoing system of education and cross-training
- 25% Travel required (1 week a month to Canada/USA)
**Qualifications**:
- Previous customer service or dealership experience will be considered an asset
- Must be fully bilingual in French and English
- Computer proficiency in Microsoft Office Suite - web
- High school diploma
- Excellent communication skills and phone manners
- Excellent computer skills - Microsoft Office Suite
- web
- Problem solving and trouble shooting skills
- Strong documentation abilities
- Previous coaching experience
- Effective time management and organization
- Work well independently and in a team
- Strong multi-tasking and prioritization
**What we offer**:
- Internal promotion and growth opportunities
- An education department dedicated to helping you with professional and personal development
- The opportunity to travel
- Access to an onsite gym at some locations and/or corporate membership to Goodlife
- Free parking
- Staff events
- Competitive base salary ($50,000 k/yr. to $60,000 k/yr. CDN)
- Bonus for product certification up to $4,800 per year
- Great referral bonus
- Staff discounts with GM, Dell, and more
-
Calgary, Canada Adecco Full timeAre you a Bilingual professional (French & English) seeking a job opportunity? Adecco is currently recruiting for a permanent Bilingual Incident Response Coordinator (French & English) position with our client, a global leader in workplace safety based in Calgary, AB.As the Alert Management Specialist, you will manage safety incidents efficiently and...
-
Calgary, Canada Adecco Full timeAre you a Bilingual professional (French & English) seeking a job opportunity? Adecco is currently recruiting for a permanent Bilingual Incident Response Coordinator (French & English) position with our client, a global leader in workplace safety based in Calgary, AB.As the Alert Management Specialist, you will manage safety incidents efficiently and...
-
Calgary, Canada Adecco Full timeAre you a Bilingual professional (French & English) seeking a job opportunity? Adecco is currently recruiting for a permanent Bilingual Incident Response Coordinator (French & English) position with our client, a global leader in workplace safety based in Calgary, AB. As the Alert Management Specialist, you will manage safety incidents efficiently and...
-
Calgary, Canada Adecco Full timeAre you a Bilingual professional (French & English) seeking a job opportunity? Adecco is currently recruiting for a permanent Bilingual Incident Response Coordinator (French & English) position with our client, a global leader in workplace safety based in Calgary, AB.As the Alert Management Specialist, you will manage safety incidents efficiently and...
-
Calgary, Canada Adecco Full timeAre you a Bilingual professional (French & English) seeking a job opportunity? Adecco is currently recruiting for a permanent Bilingual Incident Response Coordinator (French & English) position with our client, a global leader in workplace safety based in Calgary, AB.As the Alert Management Specialist, you will manage safety incidents efficiently and...
-
Calgary, Canada Adecco Full timeAre you a Bilingual professional (French & English) seeking a job opportunity? Adecco is currently recruiting for a permanent Bilingual Incident Response Coordinator (French & English) position with our client, a global leader in workplace safety based in Calgary, AB.As the Alert Management Specialist, you will manage safety incidents efficiently and...
-
Bilingual Help Desk Analyst
2 weeks ago
Calgary, Canada PBS Systems Full timeCalgary Headquarters, 4041 128 Ave SE, Calgary, Alberta, Canada Req #788Tuesday, November 26, 2024“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”The Opportunity:We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the...
-
Bilingual Help Desk Analyst
2 weeks ago
Calgary, Canada PBS Systems Inc. Full timeCalgary Headquarters, Calgary, Alberta, CanadaJob DescriptionPosted Tuesday, November 26, 2024 at 8:00 AM“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”The Opportunity:We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is...
-
Calgary, AB, Canada Adecco Full timeAre you a Bilingual professional (French & English) seeking a job opportunity? Adecco is currently recruiting for a permanent Bilingual Incident Response Coordinator (French & English) position with our client, a global leader in workplace safety based in Calgary, AB. As the Alert Management Specialist, you will manage safety incidents efficiently and...
-
Calgary, AB, Canada Adecco Full timeAre you a Bilingual professional (French & English) seeking a job opportunity? Adecco is currently recruiting for a permanent Bilingual Incident Response Coordinator (French & English) position with our client, a global leader in workplace safety based in Calgary, AB. As the Alert Management Specialist, you will manage safety incidents efficiently and...
-
Calgary, Alberta, Calgary region, Canada Adecco Full timeAre you a Bilingual professional (French & English) seeking a job opportunity? Adecco is currently recruiting for a permanent Bilingual Incident Response Coordinator (French & English) position with our client, a global leader in workplace safety based in Calgary, AB.As the Alert Management Specialist, you will manage safety incidents efficiently and...
-
Bilingual French
2 weeks ago
Calgary, Canada AXA Group Full timep>Senior Underwriter – Construction and EnergyToronto, ON | Vancouver, BC | Calgary, AB | Canada At AXA XL, we provide dedicated expertise to solve risk management challenges for our clients by delivering unique solutions, significant capacity, and diverse experience. We live up to that ambition by delivering value far beyond the insurance policies we...
-
Customer Service Ambassador
5 days ago
Calgary, Alberta, Canada Equitable CA Full timeWe are seeking a highly skilled Customer Service Ambassador to join our team at Equitable CA. As a key member of our client care department, you will be responsible for providing exceptional service to internal and external clients, including advisors and regional sales and service offices.With fluency in both French and English, you will handle incoming...
-
Bilingual Recruitment Specialist
3 weeks ago
Calgary, Canada Martin Brower Full time**Responsibilities**: **Position Summary**: **Position Responsibilities may include, but not limited to**: - Work closely with hiring managers to determine hiring needs for hourly and entry level salaried positions - Monitor internal and external careers sites to ensure all postings are current and active - Ensure all screening, hiring, and selection is...
-
Bilingual Customer Support Representative
2 weeks ago
Calgary, Canada Xero Full timeXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...
-
Bilingual Cause Support Specialist
6 months ago
Calgary, Canada Benevity Full time**Meet Benevity**: The world's coolest companies (and their employees) use Benevity's technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We're also one of the first B...
-
Bilingual Enrolment Advisor
2 months ago
Calgary, Canada Circuit Stream Full timeCircuit Stream is a leader in future skills education in areas like game development, game design, software development, product management, XR and other tech training and learning content for adults and teens. We build world-class educational services that focus on making it easier for people and organizations around the world to learn the skills needed to...
-
Bilingual Customer Service Representative
3 months ago
Calgary, Canada THE EMPIRE LIFE INS. CO Full time**Bilingual Customer Service Representative**: **Location: Remote - Vancouver and Calgary** Empire life is looking to hire a Bilingual Customer Service Representative to join our Retail Operations team! **Why pursue this opportunity** **The environment** - we understand the importance of work-life balance and strive to provide a supportive work...
-
Parts French Support Analyst
3 weeks ago
Calgary, Canada PBS Systems Full time“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!” **The Opportunity**: We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail...
-
(NIGHT SHIFT) French Bilingual Coordinator
3 weeks ago
Calgary, AB, Canada Adecco Full timeAre you a Bilingual professional (French & English) seeking a job opportunity? Adecco is currently recruiting for a permanent Bilingual Incident Response Coordinator (French & English) position with our client, a global leader in workplace safety based in Calgary, AB. As the Alert Management Specialist, you will manage safety incidents efficiently and...
