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Technical Inside Sales Support

2 months ago

Edmonton, Canada John Crane Full time

About Us

Founded in 1917, John Crane is a global leader in the design, manufacturing, and engineering of mission critical flow control solutions for increased efficiency, emission reductions and energy transformation. Our products include mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 global sites in over 50 countries employing more than 6,000 employees worldwide. We partner with our customers and help them meet the latest environmental standards and keep their operations safe and controlled.

Job Description

The Technical Inside Sales Support position will assist John Crane Canada customers with all aspects of purchases and repairs of Mechanical Seals.

This is a direct-hire position with a worldwide company that provides an excellent benefit and pension plan.

You will be working closely with every department and positioning yourself for growth with John Crane This is a great entry-level role leading into a career in sales, operations, engineering, or many other Canadian and global roles.

Duties & Responsibilities

  • Interacts with customers via telephone, fax, and email and outside sales representatives to provide recommendations on product applications, price quotations (after researching), resolve complaints, problems and handle emergency calls.
  • Initiates and enters orders by interpreting customer requirements and drawings to compile bill of materials.
  • Coordinates with the Engineering, Purchasing, Assembly, Manufacturing and Invoicing departments to discuss customer orders and requirements.
  • Responsible for complete order management to ensure delivery commitments are met and to take appropriate action in the event of a delivery delay.
  • Identifies returned materials and assists walk-in customers as required.
  • Maintains reference files of procedures, products lists, special pricing, quotes and other relevant data.
  • Performs other duties as required.

The Individual

Education/Training: Mechanical Technologist/Technician College or High School Diploma

Experience: 3 to 5 years of industrial sales support experience in a manufacturing setting

Knowledge/Skills :

  • Ability to read detailed drawings and utilize measuring instruments
  • Must have effective written and verbal communication skills
  • Computer skills including Microsoft Office
  • CRM experience and management

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will John Crane, Smiths Group nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers – John Crane )