Technical Inside Sales Specialist

6 months ago

Edmonton, Canada Levitt Safety Full time

If you share a passion for safety and are looking to Build your Career with a company that invests in their employees, we are interested in talking to you We are proud to have been named a Canada's Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to work

Job Summary

In this role as Technical Sales and Customer Service Specialist, you will support the Alberta & British Columbia Sales and Customer Service teams with a focus on providing technical product pricing and quoting support for safety solutions in western Canada. This role has a key responsibility for providing technical expertise to both internal and external customers, that ensures profitable business growth in the region and an exceptional customer experience.

Main Responsibilities
- Provide technical solutions and product support to internal and external customers by working collaboratively with sales, customer service, MSMs, and procurement to build relationships that support and drive revenue growth, market share, and sustainable, profitable business with new and existing clients across western Canada.
- Utilize knowledge and expertise to ensure our Field Sales, Inside Sales, Customer Service, Procurement team, and Sales Managers are equipped to provide comprehensive solutions to meet or exceed the expectations of our customers.
- Support the sales process by providing collaborative support through product sourcing, quoting, problem-solving, presentations, account analysis, reporting, margin analysis, bids and tenders support/management, and price lane review/changes.
- Provide key support for Federal Government contracts
- Attend all company-provided training and vendor presentations to keep up to date on technical knowledge about our products and services.
- Provide support to the sales and customer service teams by collaborating with managers and supervisors to provide coaching, training and onboarding around technical products and solutions quoting.
- Onboarding new team members with a focus on Technical Solutions and quoting
- Other duties as assigned with a Think Team First approach

Ideal Requirements
- 5+ years of customer service experience in a business-to-business (B2B) distribution environment, including working with purchase orders, inventory, product SKUs, shipping, purchasing, etc.
- Experience in the safety industry or a safety-oriented organization and an understanding of a supply chain environment, is a strong asset
- Excellent communication skills and professional phone etiquette
- Effective problem-solving abilities; proven ability to be resourceful and take initiative
- Computer savvy and comfortable in an ever-evolving technical environment
- Solid knowledge of a CRM tool (Salesforce, a bonus)
- Team player with strong people skills and a proven ability to build relationships at all levels of an organization coupled with the ability to work independently
- Strong knowledge of a wide range of safety products and the standards that govern the safety industry

What We Offer
- Medical, dental, vision, EAP and other group health insurance benefits for you and your family
- Three weeks’ paid vacation, flex days and other paid time off to support your key life events
- Company-matched RRSP contribution plan
- Annual profit-sharing opportunity
- Discounted fitness memberships
- Opportunity to build your career with paid training with an established organization and a team that is truly passionate about health and safety
- A company culture based on our Face of Levitt-Safety Fundamentals and family values, where we truly believe that Face of Levitt-Safety Fundamentals our people are our most important asset

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