002 - Community Support Services Coordinator

2 weeks ago

Kitchener, Canada Métis Nation of Ontario Full time
002 - Community Support Services Coordinator

Friday, May 10, 2024

In office position

MNO’s culture is at our core

The MNO workplace culture is full of potential ready to be unlocked. As our Self-Governance agreement materializes, we are building a workplace culture of action, responsibility, and most importantly a desire to serve the Métis community. When defining what MNO culture is, it’s difficult, because of our diverse leadership styles, and the different programs and services offered. What that really means is there is a place for almost everyone under the MNO employer umbrella. We recognize people are different, and that is our source of strength. We bring opinions together, welcome healthy conflict, and look to always find answers, not problems.

  • Comprehensive employer-paid health benefits and pension plan
  • Generous vacation allotment starting at 10 day's for regular employees and 15 day's for management
  • Annual paid two-week holiday closure in December
  • 16 paid public and employer holidays
  • 15 paid health & wellness days
  • Challenging, multi-disciplinary work environment that fosters learning and professional development
  • Substantial educational incentive to promote personal and professional growth
  • An opportunity to make a direct or indirect impact on the lives of the Métis Peoples across the Province
  • Other perks
  • Employee Assistance Plan
  • Health care spending account
  • Bell Mobility's exclusive partner program
  • Dell member purchase program

About the job:

The Community Support Services (CSS) program is a service delivery program to assist individuals who are having trouble managing a chronic disease, or are terminal ill or the frail and elderly who are isolated. The heart of the CSS program is delivery of services such as medical transportation, friendly visiting, care giver support, advocacy, referrals, assessing client safety or hazards in home and help them address, working with OW, ODSP or FNIHB for best access and support for services, assist with reading for clients with literacy issues and assist clients with resources for end of life needs. The CSS program also relies on assistance from volunteers to deliver some of our services.

What you will be doing:

  • Ensure that Community Support Services program is delivered in the spirit and philosophy of the Métis Nation of Ontario’s Statement of Prime Purpose
  • Client services such as attending consultations with clients, friendly visiting, service support assessments, referrals, security checks, and caregiver supports.
  • Coordination of Transports to be delivered by coordinator, volunteer or other economical means.
  • Provide education/information related to health and well-being and activities to reduce isolation through workshops or group based activities.
  • Recruiting and overseeing base of volunteers for medical transport and friendly visiting.
  • Record client services in the Online Health and Access Tracking System (OHATS).
  • Maintain confidentiality at all times, and adhere to privacy legislation
  • Perform Administrative duties, and other duties as instructed by the Program Supervisor
  • Financial reporting specific to your program site and budget
  • Reflect Métis cultural approaches as a part of the activities and services
  • Participate in on-going professional development activities as time and financial resources permit
  • Attend training and meetings outside Métis Nation of Ontario working hours
  • Fulfill all other responsibilities as determined by management of Healing and Wellness Branch

What you will bring:

  • Experience working with volunteers in a non-profit environment
  • 1 or more years’ experience in client services experience
  • 1 or more years’ experience working with all ages having trouble managing chronic disease or illness
  • Proficiency with computer programs (Outlook, Excel, Work and PowerPoint)
  • Degree or diploma in social services
  • Knowledge of the Métis Nation of Ontario and programs offered
  • Knowledge of Indigenous programs and services
  • Ability to work as part of a team and independently with minimal supervision
  • Well-developed administrative, organizational and communication skills in order to meet deadlines
  • Ability to lift 11.5kg when required
  • A reliable vehicle (or ability to rent), driver’s license, $2,000,000 liability insurance, and a clean driving record
  • Bilingualism would be considered an asset

This job description is not to be considered extensive and exhaustive of the entire scope of the position. This job may change with organizational demands. All jobs are subject to available funding.

AODA Statement

The Métis Nation of Ontario commits to providing accommodation as required by the Ontario Human Rights Act, unless to do so would cause undue hardship. Accommodations will be provided in accordance with the principles of dignity, individualization, and inclusion. The Métis Nation of Ontario will work cooperatively and in the spirit of respect with all partners in the accommodation process. These accommodations will extend to all aspects of the employment relationship including recruitment and selection.

Please email human resources if you require an accommodation during the hiring process.

Special Services Organization

The Métis Nation of Ontario is a special services organization. All applicants are encouraged to apply. Preference may be given to qualified applicants who meet the requirements for MNO Citizenship as per the MNO Bylaws and who are in good standing.

Please note, all employees, regardless of role or location, are required to be fully vaccinated for COVID-19, unless the employee has a valid medical exemption. This condition of employment is effective for all employees, full or part-time, permanent or contract, whether working remotely or not, as of November 1, 2021.

AODA Statement

The Métis Nation of Ontario commits to providing accommodation as required by the Ontario Human Rights Act, unless to do so would cause undue hardship. Accommodations will be provided in accordance with the principles of dignity, individualization, and inclusion. The Métis Nation of Ontario will work cooperatively and in the spirit of respect with all partners in the accommodation process. These accommodations will extend to all aspects of the employment relationship including recruitment and selection.

Please email human resources if you require an accommodation during the hiring process.

Special Services Organization

The Métis Nation of Ontario is a special services organization. All applicants are encouraged to apply. Preference may be given to qualified applicants who meet the requirements for MNO Citizenship as per the MNO Bylaws and who are in good standing.

Please note, all employees, regardless of role or location, are required to be fully vaccinated for COVID-19, unless the employee has a valid medical exemption. This condition of employment is effective for all employees, full or part-time, permanent or contract, whether working remotely or not, as of November 1, 2021.


The Métis Nation of Ontario uses Artificial Intelligence (AI) to help in the screening and assessing of applicants within our Applicant Tracking System (ATS). #J-18808-Ljbffr

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