Manager, Information Technology

3 weeks ago

Kitchener, Ontario, Canada Home and Community Care Support Services Full time

JOB POSTING - MANAGER, INFORMATION TECHNOLOGY (IT)

POSITION TITLE: Manager, Information Technology

REPORTS TO: Director, Information Technology

POSITION STATUS: Permanent, Full-Time

DIVISION / DEPARTMENT: Patient Services

LOCATION: Waterloo Wellington (Base = Waterloo Office)

COMPETITION NUMBER: 24-A-004

POSTING DATE: Monday April 29, 2024

CLOSING DATE: 4:30 pm, Monday May 6, 2024

Position Summary

Reporting to the Director, Information Technology, the Manager, Information Technology is responsible for leading Home and Community Care Support Services Waterloo-Wellington's (HCCSS WW) Information Technology operations with a focus on customer support and projects (hardware, software, security, and move planning).

The overall goal of the position is to make it easy for HCCSS WW staff to access the high-quality support they need so they can effectively serve our residents and improve the patient experience.

What will you do?

Oversee the day-to-day operations of HCCSS WW's IT service desks including (but not limited to): maintaining service quality and SLA standards, balancing team workload, ensuring adequate coverage, providing advice, and personally taking on or directly assisting in resolving complex or high priority requestsProviding people management to IT staff through prioritizing and delegating workUndertaking annual and on-going staff performance management including development/assessment of performance improvement plans, goal setting, identification of learning opportunities, career coaching and on-going mentoringDeveloping an annual work plan and support the Director with implementation of the Provincial strategic and operational roadmapsProviding input and advice on departmental procedures and systemsSupporting the selection of new hardware and softwareMaintaining a good understanding of Ministry directives and ensuring they are followedKeeping abreast of new developments / technologies / processes in the IT industryMaking recommendations to implement innovations to yield improvements/efficienciesLocally managing any IT-related provincial issues and projects that impact WW operationsRegularly collaborating and communicating with other HCCSS business units and external stakeholders on projects and deploymentsProviding both knowledge/expertise as well as core project management services (scope, budget, reporting) for both internal and system-wide projectsProviding leadership on Provence-wide IT initiativesManaging external contractors to ensure contract is respected and quality is achievedProviding input to working groups / business leaders / project teams as to how to leverage technology to improve business processWorking with internal customers to ensure technical support is meeting business needsOther duties as assigned.

What must you have?

Education and experience typically includes a university degree / college diploma with specialization in computer science / technology, and 5 - 7 years of experienceExpertise in technical systems analysis and management, including hands-on experience with computer networks, hardware, and softwareExperience with supervising others in a customer service-focused environmentCertification in ITIL FoundationCertification(s) in Microsoft 365, Azure, and related products is an assetKnowledge of the Ontario health sector including current Digital Health strategies and initiativesKnowledge of IT specific privacy and security regulatory environmentKnowledge of project management methodologiesKnowledge of the HCCSS's programs and servicesKnowledge in technology and information management (hardware, software)Demonstrated communication and interpersonal skills to work with internal and external partners

What would give you the edge?

Experience managing a team in a hybrid work model environmentPreference will be given to candidates who are proficient in both official languages

What do you need to know?

This position is required to participate on a provincial on-call rotation schedule

How do you apply?

Interested candidates should submit their resume and cover letter before 4:30 pmon Monday, May 06, 2024 , stating Competition # "24-A-004 - Manager, Information Technology" in the subject line of the email, to

If you are already an employee of Home and Community Care Support Services, submit your resume to

By submitting an application, applicants are consenting to the sharing of their personal information with individuals from Home and Community Care Support Services Waterloo Wellington who are participating in the selection process.

All applications will be reviewed however, only those selected for an interview will be contacted.

Committed to Diversity and Inclusion

In line with our fundamental values of collaboration, respect, integrity and excellence, Home and Community Care Support Services is an inclusive employer which respects equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve.

Home and Community Care Support Services Waterloo Wellington is an equal opportunity employer. We are committed to providing supports to applicants with disabilities throughput the recruitment and selection process. Candidates requiring accommodation should advise Human Resources. Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act

Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests are required to be submitted for review and validation prior to an offer of employment.

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