Account Management Director

6 days ago


Mississauga, Canada Walmart Canada Full time
p>(CAN) Account Manager, Walmart Connect - MarketplacePosition Summary...

Account Manager’s primary focus is to manage successful advertiser relationships and help grow advertising partnerships and investments within our Walmart Connect business. They work cross-functionally with Sales, Ad Product, and Merchandising teams by building strategic campaigns through a deep understanding of the vendors' business objectives.

  • Be responsible for building and expanding customer relationships, working both independently and collaboratively with the Client Partner.
  • Execute tactical support requests for marketplace sellers, such as issue troubleshooting and data reporting.
  • Handle escalations and resolve issues for advertisers through coordination across various functional areas of the company, including Ad Operations, Product, and Client Service.
  • Demonstrate product features beyond central functionality to help advertisers achieve key business results.
  • Use advertiser feedback, market insights, and internal data to contribute to the development of features and programs that enhance customer success.

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