Call Operator
1 week ago
Peculiar Connect, a leading Canadian telecommunications company, is expanding its team and seeking an energetic and responsible Call Operator in Toronto. We provide cutting-edge connectivity solutions and are committed to delivering a high level of service to our customers.
**Key Responsibilities**:
- Handle incoming calls and respond to customer inquiries about our telecommunications services.
- Advise customers on connection options, service plans, and company offerings.
- Provide support in resolving technical issues and coordinate with technical specialists when needed.
- Document inquiries promptly and maintain the customer database.
- Provide customers with up-to-date information and recommendations for enhancing their connectivity experience.
- Experience in a similar position is an asset.
- Excellent communication skills and the ability to resolve customer issues in a friendly and professional manner.
- Ability to quickly grasp technical information and provide customer support.
- Familiarity with basic computer programs and experience with CRM systems is a plus.
- Eagerness to grow and learn new skills in the telecommunications field.
**What We Offer**:
- The opportunity to work with an innovative telecommunications company focused on service development and improvement.
- A supportive atmosphere and potential for professional growth.
- Training and support throughout your adaptation and task performance.
- Competitive conditions and bonuses for outstanding performance.
**Job Types**: Full-time, Part-time
Pay: From $21.00 per hour
**Benefits**:
- Flexible schedule
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- CRM software: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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