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Trainer, Contact Centre Sales

3 months ago

Markham, Canada Enercare Inc. Full time

Part Time / Full Time

Enercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our homes and buildings.

We are a company that believes strongly in the health, safety and wellness of our people. Enercare is a place where careers are made. We take pride in caring for and continually striving to make a positive impact in the communities we operate in. In our values and our ambitions, we embrace change, and support our team members along the way.

Nationally, Enercare Inc. operates under several brands including Enercare, Service Experts, HydroSolution, Pioneer Plumbing & Heating, and Syles Mechanical Services, servicing Canadians in Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. We are united through our joint commitment to excellent customer service to the Canadians we service every day, and our mission to contribute to a resilient, sustainable future.

Accountabilities:

  • Develop and maintain training material, job aids, reference materials and quizzes/tests (e.g. Service, Billing, Retention, Sales, Customer Experience)
  • Work closely with internal teams and partners to identify and resolve issues through training
  • Co-lead the training work in different Business Units/Functional Areas with other team trainers
  • Utilize proven techniques to research, design and develop multimedia learning materials for new and existing programs in a variety of contexts and subjects.
  • Using proper methodology, determine or verify accurate learning objectives to create relevant and scalable learning content and assessments.
  • Work directly with SMEs, and business stakeholders as needed for each project.
  • Conduct training needs analysis to recommend a learning solution.
  • Schedule and lead knowledge sharing in design and review sessions.
  • Deliver training as required to internal and partner teams – train the trainer sessions for contact centers
  • Serve as an innovative change agent for continuous improvement in learning solutions through improved/enhanced methodologies.
  • Collaborate by submitting all learning solutions to SMEs and business owner for review & approvals
  • Design and develop learning solutions supported by Enercare’s Learning Management System (LMS).

Qualifications:

  • Minimum of 5-7 years experience in design and development of instructional material in a corporate setting and producing creative learning solutions.
  • Must have demonstrated knowledge of course development and curriculum within a Learning Management System (LMS) and Knowledge Management System (KMS)
  • Must be detail-oriented and able to coordinate and track simultaneous projects.
  • Strong presentation skills and communication skills
  • Strong organizational skills
  • Knowledge of adult education, learning and development best practices
  • Strong written and verbal communication skills.
  • Creative, but able to follow documented styles and standards.
  • Self-motivated, quick learner, resourceful

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

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