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Bilingual Disability Specialist

2 months ago

Moncton, Canada Xperigo Full time
h3>Bilingual Solutions Specialist (French/English)

Full Time Moncton, NB, CA

5 days ago Requisition ID: 1023

Life is better at Xperigo

Join our award-winning workplace and work with some of the most prestigious and innovative automotive companies.

If you are driven to elevate the human experience by connecting people to those that can help, join our team

Who are we

Proudly Canadian, Xperigo has been providing automotive and roadside services in both Canada and the U.We provide best-in-class customer service experiences to our clients, who range from automotive manufacturers, rental car companies, and other organizations with large vehicle fleets or customer service needs. p>

What you will be doing

Are you fluent in both English and French? We are seeking a Bilingual Solutions Specialist to join our dynamic team. p>

  • Bilingual Communication: Communicate fluently in both English and French to effectively assist clients. Offer empathic and courteous support to customers in the automotive and non-automotive space. Ensure that customer concerns are addressed promptly and are aligned to the company’s focus for quality service.
  • Balanced Performance: Consistently achieve all Customer Experience performance metrics monthly such as Quality of service, Customer Satisfaction, Average Handle Time, # of calls, etc. li>
  • Continuous Improvement: Identify opportunities to enhance the efficiency, performance, and effectiveness of our operations. Provide feedback on process improvements, language-specific training needs, and client preferences to optimize service delivery. li>
  • Fluency in both English and French is essential.
  • Strong verbal and written communication in both languages, with the ability to convey complex information clearly and concisely.
  • Familiarity with roadside assistance procedures, automotive terminology, and geographical navigation tools is advantageous.
  • Prior experience in customer service, emergency response, or a related field is preferred.
  • Flexible Work Arrangements: We understand the importance of work-life balance. Depending on the nature of your role, we may offer flexible work arrangements, such as hybrid or remote work options or flexible scheduling, to accommodate your personal needs and preferences.