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Bilingual Solutions Specialist

2 months ago

Moncton, New Brunswick, Canada Xperigo Full time
Bilingual Solutions Specialist Opportunity

Xperigo is seeking a highly skilled Bilingual Solutions Specialist to join our dynamic team. As a key player in our roadside assistance operations, you will utilize your linguistic skills and customer service expertise to deliver prompt and effective assistance to clients experiencing vehicle-related emergencies.

  • Key Responsibilities:
  • Communicate fluently in both English and French to effectively assist clients.
  • Provide clear instructions and empathetic support to clients in distress, ensuring they feel reassured and understood throughout the call.
  • Act as the primary point of contact for customers in need of assistance/service.
  • Troubleshoot issues reported by customers and escalate complex cases to appropriate internal teams or management for resolution.
  • Consistently achieve all Customer Experience performance metrics monthly.

Requirements:

  • High school diploma or equivalent qualification required.
  • Fluency in both English and French is essential.
  • Strong verbal and written communication in both languages, with the ability to convey complex information clearly and concisely.
  • Excellent interpersonal skills and cultural sensitivity to effectively interact with clients from diverse backgrounds.
  • Ability to remain calm under pressure and demonstrate empathy and professionalism when assisting clients in stressful situations.

What We Offer:

  • Competitive compensation package.
  • Performance-based incentives.
  • Comprehensive training and development opportunities.
  • Health and wellness benefits.
  • Flexible work arrangements.
  • Career growth opportunities.

Xperigo is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.