Salesforce Administrator

3 days ago

Halifax, Nova Scotia, Canada Nova Scotia Power Full time

The Opportunity

Company, Department: Nova Scotia Power, IT Business Support

Location: 1223 Lower Water Street, Halifax, Nova Scotia

Closing Date: March 14th, 2025

Nova Scotia Power's greatest source of energy is our people. In a culture focused on safety and our customers, we're committed to providing exceptional electricity service to Nova Scotians and rewarding careers for our employees. We're hiring solution-minded people excited to help us grow into the future. We are currently seeking a Salesforce Administrator to join our IT Business Support team in a full-time permanent position.

At Nova Scotia Power, our employees are our greatest strength. Our Leadership Competencies set standards that advance our business strategy, deliver results for customers, and provide career development for employees. As the ideal candidate for this position, you speak up on health, safety and environment issues, and demonstrate a belief that all injuries are preventable. You support flexibility in the workplace and embrace change. A Salesforce Administrator builds strong collaborative relationships with a commitment to a respectful, inclusive and productive work environment while demonstrating integrity and a commitment to operational excellence for our customers. Lastly, we encourage you to proactively ask questions and seek information to understand how your work relates to the business goals and make well informed decisions.

Please note that our customer information systems will be undergoing a transformation over the next number of years, so it is an exceptionally exciting time to join this team.

Key elements of this role include:

Under the direction of the Manager, IT Customer Experience, the Customer Portfolio facing Salesforce Administrator is ultimately responsible for the availability and performance of the Salesforce solutions. They solve business problems by customizing and configuring the Salesforce Platform. They build, configure, support and automate technology solutions to deliver business value. Salesforce Administrators work with stakeholders to define system requirements and customize the platform. Most importantly, they enable users to get the most out of Salesforce technology.

The Salesforce Administrator needs to maintain a thorough understanding of all application related business processes and have abilities to support the following functions:

  • Support and Maintain the Salesforce platform
  • Make it as easy as possible for users of any technical level to use Salesforce
  • Stay current on the platform's new tools, capabilities, updates, releases
  • Troubleshoot and resolve application problems;
  • Manage and execute application change using standard change management methodologies;
  • Answer customer questions regarding product usage;
  • Manage Salesforce licenses and certificates;
  • Ensure proactive application monitoring;
  • Recognize and identify potential areas where existing business policies and procedures require change, or where new ones need to be developed, and make recommendations;
  • Manage application support issues using standard tracking tools, log customer questions, and track issues through to completion;
  • Ensure effective use of application security and controls by communicating application policies, procedures, and practices to the application users;
  • Performs Access Management duties to ensure users have the proper access to do their jobs;
  • Perform project and operational tasks with good overall quality, while being able to prioritize work to meet deadlines;
  • Interact with vendors to resolve application problems, research information, manage and coordinate annual releases;
  • Maintain relationships with business partners and system users;
  • Support customer reporting requests;
  • Provide rotational on-call after-hours support.
  • Become a trusted advisor on all things Salesforce

You will be responsible for your personal safety and that of co-workers by observing all Occupational Health and Safety Rules and Regulations.

These skills will make you successful:

The successful candidate will have a University degree or diploma in a computer related discipline and between two and five years' experience in client facing support roles. An understanding and experience utilizing best practice information technology incident and request management processes is required.

Experience and knowledge supporting technologies or processes such as:

  • Salesforce Administrator credentials and certifications (i.e. Administrator, Advanced Administrator, Salesforce Associate, Platform App Builder);
  • Incident & Problem Management;
  • Request Management;
  • Change Management;
  • Strong analytical and problem solving skills;
  • Strong interpersonal and communications skills;
  • Product Management;
  • User Management;
  • Data Management;
  • Application Security;
  • Automating Processes;
  • Analyzing Data;
  • Growth/Learner Mindset.

Working knowledge and experience with the following would be an asset:

  • Salesforce Customer Facing Applications;
  • Salesforce Field Service;
  • Customer Information Applications;
  • Meter Data Management Applications;
  • ITIL Foundations training;
  • Integrated application environments;
  • Project execution and implementation.
  • Documentation and knowledge transfer skills.

Reporting To: Manager, IT Customer Experience

Learn more about our culture and values

At the Emera Group of Companies, you'll be part of an inclusive, respectful workplace where everyone is welcomed and supported. Come build a career as unique as you are: making an impact from Atlantic Canada to the world. Your experience and perspective will help us to safely deliver cleaner, more reliable energy to our customers.

If working in an innovative environment, challenging yourself, and shaping a cleaner energy future inspires you, we want to hear from you. Apply by March 14th, 2025 and let us know why this role is right for you.

The perks of joining our team? We offer:

  • Flexibility: Hybrid work model with 1 flexible remote workday.
  • Health & Wellbeing: A comprehensive benefits plan, 24/7 access to virtual health care services for you and your family through Dialogue, access to a free on-site fitness centre, Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.
  • Grow Your Career: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
  • Community Engagement & Care: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching, volunteer programs, various committees and employee resource groups, and scholarships for children of employees.
  • Competitive Compensation: Short-term incentive plans and a Defined Contribution Pension Plan.

Diversity, Equity & Inclusion at Emera

As one of Atlantic Canada's largest publicly traded companies, we are ranked one of Canada's Top 100 Employers, Top Employers for Young People and Top Diversity Employers. We know our success is driven by our dedicated teams and we strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the 2SLGBTQ+ community.

Applicants from these equity groups may self-identify through the online application process. We support candidates and employees with access and accommodation needs and encourage you to let us know when you require accommodation.

Recruitment & Promotion Policy

The success of the Emera Company is driven by its people: a strong team with a shared commitment to support the Emera Company mission and values. The purpose of our recruitment policy is to provide a consistent framework to support fair and equitable attraction, hiring, and retention of the best talent for vacant positions. We are dedicated to maintaining a fair hiring process that provides equitable opportunities to all our applicants and is guided by our company values.

When filling vacant positions, we are determined to hire the best candidates available. We're committed to providing employees with a fair and equal opportunity to compete for jobs. Hiring and promotion of employees is based on skills, capabilities, knowledge and demonstrated abilities.

We value diversity in the workplace and strongly encourage applications from all qualified candidates including African Nova Scotians and other members of the visible minority community, Aboriginal peoples, persons with disabilities, and women in non-traditional roles.

Normally, unless otherwise requested in advance, the supervisors of internal candidates selected for an interview will be contacted in order to facilitate scheduling of the interviews. The supervisor will maintain the confidentiality of the employee's application.

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