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Customer Service floor Salesperson

2 months ago

Montreal, Canada Canada Goose Holdings Inc. Full time
We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. To Live in the Open. p>Job Description

We're on the lookout for enthusiastic Seasonal Retail Associates to join our team for the holiday season (mid-August to January) Bring your passion for customer service and experience the warmth of Canadian hospitality with us.

As a Part-Time Seasonal Retail Associate you are responsible for supporting the store in delivering highly engaging customer journeys, helping cement Canada Goose as a luxury performance lifestyle brand. You embodyCanadian Warmth, demonstrating expertise in every recommendation and conveying warmth in each interaction, helping bring the guest journey to life. p>

What You’ll Do:

  • Achieve or exceed personal sales and key performance targets that contribute to driving your store’s results.
  • Attend and participate in all store meetings, events, and product knowledge sessions.
  • Contribute to a positive and productive store environment through effective communication, teamwork, and collaboration.
  • Assist in driving our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction, average unit retail, etc.
  • Contribute to driving the store’s Units per Transaction (UPT) by introducing new, underperforming, and strategic categories to customers.
  • Support upkeeping the overall physical store maintenance, standards, and cleanliness.
  • Maintain the sales floor and stock room inventory ensuring the floor is replenished accordingly.
  • Accurately and efficiently utilize point of sale (POS) systems and operational tools in compliance with Canada Goose standards.

Let’s Talk About You:

  • Minimum 1-2 years of retail experience, preferably in a customer-focused environment.
  • Bonus points for previous experience working with luxury brands in high-volume locations.
  • Ability to stand for long periods and must be flexible to work retail hours, including evenings, weekends, and holidays.
  • Good understanding of store operations and driving sales performance.
  • Basic computer skills in Microsoft Office, specifically Word and Excel.
  • Proficiency in another language, Mandarin speaking preferred