Floor Leader

3 weeks ago


Montreal, Quebec, Canada Lush Full time

Position: Floor Leader

Are you passionate about delivering exceptional customer experiences?

Lush North America is seeking a dynamic and team-oriented individual to join our team as a Floor Leader. As a Floor Leader, you will be responsible for creating a unique and welcoming customer experience that meets the needs of every visitor. You will coach, mentor, and develop your team to offer a tailored customer experience through active listening, genuine curiosity, and expert brand and product knowledge.

We Offer:

A fun and funky store atmosphere where individualism is encouragedA 50% discount off all our products to keep you smelling and feeling freshAn unconventional retail structure to support your entrepreneurial spiritThe opportunity for growth as Lush loves to promote from within

Responsibilities:

Customer Experience: Ensure a unique customer experience that makes every visitor feel welcome, meets their needs and makes their day. Coach, mentor, and develop your team to offer a tailored customer experience through active listening, genuine curiosity, and expert brand and product knowledge.

Team Involvement: Show up to each shift with a positive attitude and ready to contribute to the team and lead by example in every situation. Be present in driving your own development and constantly look to grow and elevate your skills and add to a solution-oriented work environment.

Operational Excellence: Help create and maintain an inviting shop atmosphere with fresh product, beautiful displays and efficient and accurate processes that support an environment of excellence and lives the Lush values. Delegate and follow-up with your team to ensure they understand expectations and offer your support.

Practice Leadership: Support leadership team in opening and closing the store and counting cash with perfection. Step into leadership by setting an example of high standards and coaching and demonstrating best shop practices to your team. Take on projects and responsibilities that grow you as a leader and deepen your knowledge of the business.

Qualifications:

Required:

Can lift to 30 lbs; reasonable accommodations will be made for any employee when necessaryAbility to work flexible hours to meet the needs of the shopExperience cash handling and open and closingExperience in a supervisory or leadership role

Preferred:

Experience in customer serviceExperience working in a team environmentExperience working in skincare or cosmetics

At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings.

Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.

Montreal Eaton Centre Pay$17.05—$17.05 CAD
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