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Claim Manager w/m/d

2 months ago

Cambridge, Canada Intact Full time
p>Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. p>Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.At Intact Public Entities, we’re ensuring our municipal and community service organizations are protected by providing them with a comprehensive and unique insurance program. We help contribute to their success and that’s something we’re proud of. Working here means predicting and protecting against standard and complex risks and delivering unsurpassed value-added services. p>We’re looking for a Claims Manager, Specialty, Intact Public Entities to join our growing teamAs a Claims Manager, Specialty, you will lead a team of Specialty Claims staff. This team is responsible for the management of Specialty Lines claims such as complex liability, property, E&O, and other municipal and public entity claims. Your claims experience and strive for excellence will help you successfully manage the day-to-day operations of your teams. Your passion for coaching, development and engagement will help strengthen team connections, keep everyone motivated to deliver second-to-none experiences for our customers and inspire people to go above and beyond in everything they do. li>Act as claims authority within areas of expertise and provide direction on such issues as file handling, policy interpretation, legal and technical issues or concerning large losses. Settle large or complex claims within own authority or escalate as necessary.Work closely with your Director of Claims to develop strategies, long term and short-term plans to facilitate ongoing work, process improvement, customer relations and other functions.Monitor financial performance and productivity and report observations, progress, and recommendations to key stakeholders.Provide your expertise on claims matters including policy interpretation, liability and quantum determination, and settlement negotiation.Maintain work-product quality control of high standards.Provide effective leadership, responsible for hiring and terminations, coaching and mentoring, performance management, continuous learning and career development for your team of claims file handlers.Under the Hybrid Return-To-Office model, you will maintain a virtual and physical touchpoint with your leaders and team.Experience with or exposure to Specialty Insurance Claims (Complex Casualty, E&O, Property, Municipal and Public Entity) Excellent claims technical skills with a deep understanding of insurance coverage issues.University Degree or any combination of training and experience deemed relevant for the role.