Claims Consultant

2 months ago

Cambridge, Ontario, Canada Intact Financial Corporation Full time
About the Role

We are seeking a highly skilled Claims Consultant to join our team at Intact Public Entities. As a Claims Consultant, you will play a critical role in ensuring our municipal and community service organizations are protected by providing them with a comprehensive and unique insurance program.

Key Responsibilities
  • Provide multiline claims expertise to assist the Claims department in improving company guidelines and programs to effectively manage loss expenses and for the consistent application of claims settlement policies and procedures.
  • Engage in special projects to examine the Claims function and develop ways to improve both processes and personnel to better serve customers, solve systemic problems and meet company goals.
  • Determine key measures to monitor service levels and effectiveness of Claims personnel.
  • Conduct periodic audits of claims files to ensure compliance with company standards, reporting results to the management team and using results toward efforts to improve Claims functions.
  • Lead the development of technical claims training programs by assessing needs, developing content, and making recommendations.
  • Provide consultation on large and complicated claims files, including technical guidance and advice to staff, assessment of exposure, facilitation of Alternative Dispute Resolution, and attendance at arbitration hearings as required.
  • Assist with the interpretation of case law.
Requirements
  • University degree or any combination of training and experience deemed relevant for the role
  • Ten years of relevant experience with all lines, including casualty liability and property.
  • Litigation experience is an asset
  • Technical expertise in claims management and extensive experience in coverage analysis, investigation, and quantum evaluation.
  • Experience and or knowledge of Alternate Dispute Resolution.
  • Excellent problem-solving and analytical skills.
  • Detail oriented.
  • Flexible with the ability to work in a constantly changing environment.
What We Offer
  • A financial rewards program that recognizes your success
  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
  • An extensive flex pension and benefits package, with access to virtual healthcare
  • Flexible work arrangements
  • Possibility to purchase up to 5 extra days off per year
  • An annual wellness account that promotes an active and healthy lifestyle
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
  • Inspiring leaders and colleagues who will lift you up and help you grow
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We Are an Equal Opportunity Employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

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