Performance Manager
3 weeks ago
Responsibilities:
Customer Service: -Take ownership of assigned client accounts and collaborate with the Sales team and customers to optimize client business. -Deliver high-quality customer service and product knowledge, regularly reviewing dealer performance and activity. -Address client issues promptly, fostering and sustaining customer relationships while gaining a deep understanding of their business and strategies. Performance Monitoring: -Monitor and assess account performance to detect trends in customer accounts. -Analyze various reports, examine dealer activity to measure outcomes, and provide recommendations to the Sales Team for adjusting sales strategies. -Prioritize achieving customer satisfaction, generating revenue within the existing client base, and meeting long-term account objectives. -Develop techniques for closely monitoring technical issues experienced by clients, taking immediate action, and crafting reports to track corrective measures. -Identify and comprehend gaps in customer performance to educate and optimize customer return on investment. -Collaborate with the Sales Team to pinpoint additional opportunities for maintaining client account success. -Maintain comprehensive customer records to facilitate proper account administration. Cross-Functional Collaboration: -Responsible for developing and generating reports and data to efficiently communicate product performance to the Sales and Marketing teams. -Collaborate closely with Product Development teams to ensure collaboration and gather customer experience knowledge.
Education, Experience, and Technical Skills: -Diploma/Bachelor’s degree in business or related field with 2 years of relevant experience. -Proficiency in data analysis tools and software such as Microsoft Excel and PowerPoint is required. -Familiarity with data visualization platforms like Tableau, Power BI, and Google Data Studio would be advantageous. -Any experience in digital marketing is beneficial.
Required Soft Skills and Competencies: -Strong team player with excellent verbal and written communication skills. -Effective time management and organizational abilities, prioritizing requests promptly. -Exceptional problem-solving and analytical skills, capable of reporting relevant data and linking results to client objectives. -Comfortable presenting data and speaking in front of teams. -The skill to address challenges or discrepancies in the data and develop solutions to improve data quality or analysis processes. -Being thorough and meticulous in collecting and recording data accurately to ensure its integrity and reliability. -Must possess technical proficiency.
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