Performance Manager

2 weeks ago


Toronto ON, Canada AutoTrader.ca Full time

The Performance Manager is tasked with supporting the Sales team, serving as an expert in autoTRADER's online and digital products purchased by customers. This role involves reviewing analytics and customer account performance, advising the Sales Team based on findings, and providing data and reports for client meetings.

Responsibilities:

Customer Service:

-Take ownership of assigned client accounts and collaborate with the Sales team and customers to optimize client business.

-Deliver high-quality customer service and product knowledge, regularly reviewing dealer performance and activity.

-Address client issues promptly, fostering and sustaining customer relationships while gaining a deep understanding of their business and strategies.

Performance Monitoring:

-Monitor and assess account performance to detect trends in customer accounts.

-Analyze various reports, examine dealer activity to measure outcomes, and provide recommendations to the Sales Team for adjusting sales strategies.

-Prioritize achieving customer satisfaction, generating revenue within the existing client base, and meeting long-term account objectives.

-Develop techniques for closely monitoring technical issues experienced by clients, taking immediate action, and crafting reports to track corrective measures.

-Identify and comprehend gaps in customer performance to educate and optimize customer return on investment.

-Collaborate with the Sales Team to pinpoint additional opportunities for maintaining client account success.

-Maintain comprehensive customer records to facilitate proper account administration.

Cross-Functional Collaboration:

-Responsible for developing and generating reports and data to efficiently communicate product performance to the Sales and Marketing teams.

-Collaborate closely with Product Development teams to ensure collaboration and gather customer experience knowledge.

Education, Experience, and Technical Skills:

-Diploma/Bachelor’s degree in business or related field with 2 years of relevant experience.

-Proficiency in data analysis tools and software such as Microsoft Excel and PowerPoint is required.

-Familiarity with data visualization platforms like Tableau, Power BI, and Google Data Studio would be advantageous.

-Any experience in digital marketing is beneficial.

Required Soft Skills and Competencies:

-Strong team player with excellent verbal and written communication skills.

-Effective time management and organizational abilities, prioritizing requests promptly.

-Exceptional problem-solving and analytical skills, capable of reporting relevant data and linking results to client objectives.

-Comfortable presenting data and speaking in front of teams.

-The skill to address challenges or discrepancies in the data and develop solutions to improve data quality or analysis processes.

-Being thorough and meticulous in collecting and recording data accurately to ensure its integrity and reliability.

-Must possess technical proficiency.



  • Toronto, ON, Canada EightSix Network Inc Full time

    The Performance Manager is tasked with supporting the Sales team, serving as an expert in autoTRADER's online and digital products purchased by customers. This role involves reviewing analytics and customer account performance, advising the Sales Team based on findings, and providing data and reports for client meetings. Responsibilities: Customer...


  • Toronto, ON, Canada Ensemble Travel Group Full time

    The Manager, Learning & Performance is responsible for implementing an outcome-focused approach to organizational learning. The Manager works with the Senior Director, Learning and Performance and collaborates with a team of learning professionals to align learning solutions to business strategy, assess learning gaps and estimate value, manage Docebo ...


  • Toronto, ON, Canada Kensington Tours Ltd Full time

    The Manager, Learning & Performance is responsible for implementing an outcome-focused approach to organizational learning. The Manager works with the Director, Learning and Performance and collaborates with a team of learning professionals to align learning solutions to business strategy, assess learning gaps and estimate value, manage the design of...


  • Toronto, ON, Canada Caatpension Full time

    At CAAT, you belong to a collaborative, inclusive, and lively environment that sparks creativity and fosters open communication. Our all-encompassing employee programs are designed to cater to every aspect of your life and well-being, ensuring you feel cherished and valued. This includes, but is not limited to, your compensation, paid time off, health and...

  • Performance Manager

    6 days ago


    Toronto, ON, C6A, Ontario, Canada AutoTrader.ca Full time

    The Performance Manager is tasked with supporting the Sales team, serving as an expert in autoTRADER's online and digital products purchased by customers. This role involves reviewing analytics and customer account performance, advising the Sales Team based on findings, and providing data and reports for client meetings.Responsibilities:Customer...


  • Toronto, ON, Canada Home Depot of Canada Inc. Full time

    Position Purpose The Manager of Systems Hardware and Infrastructure is a key leadership role responsible for overseeing and managing hardware roadmaps, lifecycle and deployment, infrastructure, mobile solutions, and networking operations within the organization. This manager will work closely with decision makers in other areas to identify, recommend,...


  • Toronto, ON, Canada The Home Depot Full time

    Manager Systems Hardware and Infrastructure Job At The Home Depot in Toronto, ONM3C 3N6 Position Purpose The Manager of Systems Hardware and Infrastructure is a key leadership role responsible for overseeing and managing hardware roadmaps, lifecycle and deployment, infrastructure, mobile solutions, and networking operations within the organization. This...

  • Manager, Planning

    3 days ago


    Toronto, ON, Canada EightSix Network Inc Full time

    Are you a seasoned IT professional with a knack for leadership and a passion for cutting-edge technology? Our client is on the lookout for a dynamic Manager, Systems Infrastructure to spearhead our team of senior technical experts in an Agile environment. We're seeking someone with extensive Azure experience to manage both cloud-based and on-premise...

  • PERFORMANCE MANAGER

    2 weeks ago


    Toronto, ON, Canada AutoTrader.ca Full time

    The Performance Manager is tasked with supporting the Sales team, serving as an expert in autoTRADER's online and digital products purchased by customers. This role involves reviewing analytics and customer account performance, advising the Sales Team based on findings, and providing data and reports for client meetings. Responsibilities: Customer...

  • Performance Manager

    19 hours ago


    Toronto, Canada Hydro One Networks Inc Full time

    **49357** - **Toronto** - **Regular** -** Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.4 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers...


  • Toronto, ON, Canada BDO Full time

    BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. Our National Office in Toronto is looking for an experienced Manager, Core Capabilities, to join the Learning and Development team. The incumbent will...


  • Toronto, ON, Canada Toronto Parking Authority Full time

    The Senior Manager, Bike Share Operations ensures efficient, effective, safe, and customer-centric day of operations in the Bike Share Toronto Program. The incumbent is responsible for the overall management and co-ordination of various functions within the bike share program and for managing key partner and vendor relationships. Their experience should...

  • Performance Manager

    5 days ago


    Toronto, Canada Bechtel Full time

    **Requisition ID: 269641** - ** Relocation Authorized: None**: - ** Telework Type: Full-Time Office/Project**: - ** Work Location: Toronto, ON** Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure,...


  • Toronto, ON, Canada Northwest Healthcare Properties REIT Full time

    The role of Senior Director of Asset Management East is responsible for overseeing and managing Northwest's assets in Eastern Canada to optimize their performance and value over the course of their lifecycle. Maximize the value of the company's real estate assets through effective asset management strategies. Manage the portfolio of commercial properties...


  • Toronto, ON, Canada FIKA Full time

    If you are a strategic thinker with a passion for operational excellence, marketing, and driving customer traffic, and have a proven track record in leading and optimizing delivery operations and marketing initiatives, we invite you to apply for the position of Director of Cannabis Delivery. Join our dynamic team and contribute to the success of our...


  • Toronto, ON, Canada Cogir Real Estate Full time

    Description Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care. Embrace the role of Culinary Manager and become a values-driven leader adept at managing our culinary and dining department. Your adept management style will motivate your...

  • Performance Manager

    2 weeks ago


    Toronto, Canada AutoTrader.ca Full time

    The Performance Manager is tasked with supporting the Sales team, serving as an expert in autoTRADER's online and digital products purchased by customers. This role involves reviewing analytics and customer account performance, advising the Sales Team based on findings, and providing data and reports for client meetings. Responsibilities: Customer...

  • Performance Manager

    2 weeks ago


    Toronto, Canada AutoTrader.ca Full time

    The Performance Manager is tasked with supporting the Sales team, serving as an expert in autoTRADER's online and digital products purchased by customers. This role involves reviewing analytics and customer account performance, advising the Sales Team based on findings, and providing data and reports for client meetings.Responsibilities:Customer...

  • Performance Manager

    2 weeks ago


    Toronto, Canada AutoTrader.ca Full time

    The Performance Manager is tasked with supporting the Sales team, serving as an expert in autoTRADER's online and digital products purchased by customers. This role involves reviewing analytics and customer account performance, advising the Sales Team based on findings, and providing data and reports for client meetings. Responsibilities: Customer...


  • Toronto, ON, Canada Uniqlo Canada Full time

    Store Manager Store Management Team, Store Support Functions and Store Associates UNIQLO is a brand of Fast Retailing Co. (FR), a global Japanese retail holding company that designs, manufactures and sells clothing under multiple brands including: With an operation spanning over 2300 stores worldwide in more than 25 countries and regions, UNIQLO is...