Director of Site Reliability Engineering

6 days ago

Mississauga, Canada Element Fleet Management Full time
We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. p>

What We Need

We are looking for a Director, Site Reliability Engineering to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

Someone with experience using data analytics to drive decision-making for system improvements and incident prevention?

As the Director, Site Reliability Engineering, you will lead and manage our SRE team, working closely with cross-functional teams to implement and refine SRE practices, minimize downtime, and drive automation for high efficiency. You will bring a mix of operational and engineering expertise to design robust systems, oversee incident management, monitor key metrics, and foster a culture of continuous improvement. Provide ongoing training and development opportunities for team growth.

Incident Management and Response: Lead the team in incident response, coordinating with cross-functional stakeholders to ensure timely resolution. li>Problem Management: Analyze and address underlying issues in applications and systems to prevent recurring incidents. li>Change Management and Release Engineering: Implement and oversee change management practices, ensuring safe and reliable releases. Work closely with development and QA teams to standardize and optimize deployment pipelines for maximum reliability and scalability.Monitoring, Alerting, and Reporting: Build and maintain robust monitoring, logging, and alerting solutions for system health and application performance. li>Automation and Tooling: Drive the adoption of automation and self-healing systems to reduce manual intervention, improve efficiency, and minimize human error. Oversee the development of tools and frameworks to support automation in deployment, monitoring, and incident response.Capacity Planning and Disaster Recovery: Conduct capacity planning and manage resources to ensure systems can handle current and future demands. li>Audit and Compliance: Collaborate with internal and external audit teams to ensure that our production systems meet SOC1, SOX, and other regulatory requirements. li>Vendor Management: Manage relationships with external vendors to ensure they meet performance and service level agreements. li>

Requirements

  • Bachelor's degree in computer science, engineering, or a related field; li>
  • 10+ years of experience in IT operations, SRE, or related field, with a strong record of managing high-availability systems in production environments.
  • Solid understanding of SRE principles and practices, including error budgets, service level objectives (SLOs), and service level indicators (SLIs).
  • Strong background in automation, CI/CD, and DevOps practices, with experience using tools such as Jenkins, GitLab CI/CD, or similar.
  • Experience with observability tools such as Prometheus, Grafana, ELK Stack, Splunk, or DataDog, and the ability to design, implement, and interpret monitoring and alerting systems.
  • Proven ability to lead and manage incident response and post-incident analysis, with a focus on improving response times and reducing incident frequency.
  • Proficiency in scripting and programming languages such as Python, Go, or Bash, with an ability to build automation scripts and tooling.
  • Familiarity with SOC1, SOX, and other regulatory compliance frameworks, and experience in maintaining audit and compliance documentation.
  • Strong project management skills with a focus on prioritization, resource planning, and risk assessment.

Nice-to-Have Skills

  • Google Cloud Professional DevOps Engineer, AWS Certified DevOps Engineer, or Certified Kubernetes Administrator (CKA)
  • ITIL Certification, ITSM Certification, or PMP certification
  • Familiarity with advanced SRE tools and practices such as chaos engineering, load testing, and synthetic monitoring
  • Experience managing third-party relationships to ensure vendors meet performance and service level expectations
  • Hands-on experience in coordinating with audit teams for compliance documentation and requirements.

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