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Digital Product Specialist

3 months ago

Saskatoon, Canada Heritage Co-op Full time

Federated Co-operatives Limited (FCL) is hiring a Digital Product Specialist on a temporary basis on our Digital Experience Marketing team (term up to 12 months).

This role acts as a liaison between Marketing and IT project teams, prioritizing business requirements and customer experience to enhance digital products, apps, and websites. The successful candidate will understand technical processes and be able to communicate these to stakeholders, ultimately enabling marketing functions and a “customer first” approach. If you have a background in project management and an interest in digital marketing, we encourage you to apply.

This position is a hybrid or remote opportunity and can be based across Western Canada.

What you’ll do:

  • Help define the user experience and support model for custom digital products. This will include documenting processes to support adoption.
  • Liaise with internal stakeholders to ensure digital marketing requirements and customer experience are considered by project teams.
  • Support local Co-ops’ onboarding of new digital products and tools, contributing to the success of their marketing initiatives.
  • Provide data analysis to measure product effectiveness and engagement.
  • Participate in project planning and requirements gathering to create new products and optimize existing processes and systems.

Who you’ll work with:

You will report to the Digital Experience Manager as part of a small team of three that’s focused on user experience. This close-knit team embraces the philosophy that we are people first and employees second. The successful candidate will interact often with the broader Marketing team, IT project teams, commodity teams, and various business units. This team is passionate about creating innovative digital experiences for customers across the CRS and Western Canada.

Why it matters:

We help local Co-ops grow and thrive by offering a range of professional services, including marketing, market research, information technology, human resources, accounting, risk management, and business development.

Who you are:

  • Have 3-6 years of experience in project management, technical support, or a similar field.
  • Have a diploma or degree in business, marketing, project management, web design, or user experience (a combination of relevant education and experience may be considered).
  • Understand data architecture and integrations (APIs) (considered an asset).

What we offer:

  • Competitive salaries, short-term incentives, a comprehensive benefits package, and an employer-contributed pension plan.
  • Encouragement to take advantage of learning opportunities to grow and develop as a Team Member.
  • As a co-operative, we do business differently. We believe in working together to serve Western Canadians, delivering profits back to our communities and investing in sustainable growth. To learn more about who we are and what we offer, visit www.fcl.crs.

We are committed to providing reasonable accommodations throughout the recruitment process to ensure an enjoyable candidate experience. If you require an accommodation during the recruitment process, we invite you to submit your requests to us via fclhr@fcl.crs. All information received will be kept confidential.

If this opportunity speaks to you, we invite you to apply by August 25, 2024.

We thank all candidates for their interest; however, only those selected to continue in the recruitment process will be contacted.

As this position is considered a position of trust, you may be required to complete a criminal record check in accordance with FCL policies.

FCL embraces diversity and inclusion. We’re working to create a workforce that is as diverse as the communities we serve and an environment where every team member brings their whole self to work. We believe all candidates should feel at home with us and be given the opportunity to fully participate during the recruitment process.

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