Outbound Winback Sales Specialists
3 weeks ago
**Who We Are**:
**What We Offer**:
- **100% Remote opportunity**:
- Paid training + Learning Lab
- Competitive pay + uncapped bonus earning potential
- Full-time positions - 40-hour week
- Opportunity for growth and development
- We have great benefits: HEALTH + DENTAL + VISION (We’ve got you covered)
- Online Classroom with an engaging environment - and with great support
- Immediate start dates
**The Job**:
SP Data Digital is seeking **Outbound Winback Sales Specialists** to join our growing team. The team consists of specialized outbound call center members who are responsible for reinstating customers who have disconnected their accounts. They conduct a thorough account review to identify any service breakdown and offer customized solutions for service and pricing based on customers' needs. Our goal is to ensure long-term satisfaction for our customers.
**Main Responsibilities**:
As an Outbound Sales and Winback agent you will:
- Resolve customer issues within established guidelines and policies to save customers.
- Have the ability to balance customer service skills with retention and sales.
- Maintain a high level of competitiveness and product knowledge
- Provide quality service that will exceed customer expectations
- Maintain a high level of confidentiality
- Meet or exceed all performance metric goals for the program
**What you bring**:
- Minimum 1 year of experience selling a product or service
- At least 6 months of experience in customer service
- Previous retention experience is considered an asset
- Experience in a call center environment is considered an asset
- Sales experience in internet, cable, wireless, etc. an asset
- Ability to sell and build customer relationships over the telephone
- Completed high school diploma or higher
- Available to work on a flexible schedule: days, evenings, and weekends to meet customer demand
**Important Details**:
- Must have a dedicated and distraction-free workspace
- Internet Connection MUST be hardwired to the router with an ethernet cable (No WIFI)
- Internet speeds minimum 15Mbps Download/6Mbps Upload
- Headset with microphone (USB)
- Built-in or extended Webcam
**SP Data Digital is an Equal Opportunity Employer**: We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.
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