Customer Care Manager
3 weeks ago
The Madison Group is a widely diversified real estate and land development company with extensive experience in building master- planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio of retail, commercial and industrial projects.
For over 55 years, Madison Group has built its foundation on integrity and innovation and our commitment to our customers is our foremost priority. Madison Group focuses on creating quality homes & residences in desirable areas firmly rooted in a sense of community. Our reputation is defined by the talent, dedication, and passion of our team. For further information, please refer to Madison Homes’ website at MadisonGroup.ca
The Role:
In this crucial management role, you will work in conjunction with Project Management, Construction, Sales and Property Management in relation to the Quality Assurance/Control, PDI, Occupancy and Audit Phases of the project. Reporting to the Director, Customer Care this role is responsible for ensuring that all aspects of Customer Care are executed with to the highest standards of quality and efficiency, delivering exceptional customer experiences in alignment with The Madison Group brand.
Qualifications:
You are the right candidate for this role if you have:
A minimum of 5 years of progressive experience in the residential Customer Care function in a high-rise environment At least 2 years of direct on-site supervisory experience as a Customer Care Team Lead or equivalent role where you were responsible for the on-site team including Pre-PDI and Service Technician roles. Advanced knowledge of Tarion Warranty Programregarding high-rise building products, construction details, and relevant rules, regulations, and quality standards Exceptional customer service and communication skills including the ability to effectively resolve complex customer concerns and build brand equity in the process. The ability to prioritize and manage resources effectively to maintain organization and efficiency in high volume environments, and utilize reporting systems to ensure project and customer care standards are met. An orientation towards excellence and are an empowered self-starter with a track record of high-performance and team collaboration.
Additional Information:
Schedule: Permanent, Full-Time (8:30am to 5:00pm) Location: Expectation to move from site to site with minimal notice in accordance with company goals. Locations will encompass the entire Greater Toronto Area.
We are committed to providing accommodations for people with disabilities. Accommodations are available upon request to ensure that we meet your needs.
We thank all candidates for your interest in the role and your application. Only candidates that fit all of the required skills and qualifications will be contacted directly.
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