Full Time Distribution Lead

2 weeks ago

Markham, Canada Sentrex Health Solutions Inc. Full time

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, as well as HCP & Clinic Services.

Come and join our team But first, let us tell you why we love working here:

  • We are 100% Canadian with locations across the country
  • State-of-the-art facilities to provide high-quality products and services
  • The opportunity to be a part of a winning, high-performing team
  • Collaborative, engaging workplace culture – we are passionate about our people
  • Flexible working environment that promotes a healthy work-life balance
  • Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
  • High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
  • Quarterly virtual social events

The Opportunity:

The Pharmacy Team Lead – Patient Support Programs has the primary responsibility for supporting the pharmacy daily operations for PSP programs. The Pharmacy Team Lead – Patient Support Programs acts as the main point of contact for PSP programs and provides daily oversight and guidance to pharmacy staff to ensure that workflow is completed within required timelines. The Pharmacy Team Lead – Patient Support Program also works with program staff and other stakeholders to provide exemplary customer service and program support while working with management to address and resolve program concerns.

In addition, the Pharmacy Team Lead – Patient Support Program will assist management with the implementation of new clinics, process changes, and staff training.

The Pharmacy Team Lead – Patient Support Program is expected to participate in all aspects of Sentrex Pharmacy required of a team player. All roles at Sentrex Pharmacy may be cross-trained as permitted by scope of practice, and you may be required to help out in other areas of pharmacy.

A Day in the Life (What you will do here):

  • Provides daily oversight to ensure that prescription workflow for designated Patient Support programs/clinics is completed in a timely manner and according to clinic specifications
  • Organizes pharmacy work according to order priority and communicates priority to pharmacy team
  • Acts as the main point of contact to answer questions related to designated clinics from clinic, field, and pharmacy staff while appropriately escalating concerns to the Pharmacy Manager
  • Performs Pharmacy Assistant duties and responsibilities including prescription entry/labelling/packaging, preparing shipping reports, following up on insurance billing issues including test billing and rebilling, answering phones, scanning/filing of paperwork, and arranging courier deliveries
  • Supports the Pharmacy Manager with scheduling of the team as required
  • Assists management with staff training and mentoring
  • Adherence to all relevant guidelines including the established Standard Operating Procedures and all applicable regulatory requirements as set out by the Ontario College of Pharmacists
  • Actively contribute to the ongoing review of policies and procedures as they pertain to pharmacy operations
  • Attends and participates in staff meetings
  • Performs other duties as assigned by manager

What you need to ensure you are set up for success:

  • Post-secondary diploma from Pharmacy Assistant or Pharmacy Technician program
  • Licensed pharmacy professional with provincial pharmacy college is strongly preferred
  • Experience in a team lead or supervisory role strongly preferred
  • Must have at least 2 years of experience in a pharmacy setting
  • Proficiency with Kroll required
  • Strong computer skills in Windows environments and MS Office (Excel, Word)
  • Strong verbal and written communication skills in English required. Ability to communicate in other languages is an asset.
  • Knowledge and understanding of specialty medications along with third-party billing issues is strongly preferred
  • Highly organized with strong attention to detail
  • Ability to self-manage time, set daily priorities, and multi-task in order to meet various competing work deadlines
  • Excellent interpersonal and leadership skills, with the ability to work independently as well as within a team
  • Ability to physically stand for extended periods of time, and to lift and move up to 50 pounds

What makes you a great fit for this team:

  • Your commitment to providing a high level of service to your internal and external clients.
  • You are highly adaptable with a track record of success during times of growth and organizational change.
  • You have a proven track record of developing trust and influence at multiple levels.
  • You demonstrate an impactful and candid communication style.
  • You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

We value our employees Our permanent full-time employees are provided with a:

  • Competitive Salary and generous vacation entitlement
  • Wellness Program (5 paid days off for your well-being)
  • Paid Sick Days
  • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
  • Employee & Family Assistance Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you

Accommodations can be made available upon request for those candidates taking part in the selection process.

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